As a distributed global organization with a hybrid workforce, UNUM, a Fortune 500 insurance company, faced unique technological challenges in managing its Microsoft Teams Rooms (MTRs). Research shows that approximately 3% of Microsoft Teams calls are poor or fail each day, with the vast majority caused by IT issues.

When it comes to the relative merits of hybrid work approaches, there can be a range of opinions; some are strong advocates, some see significant downsides, and many fall somewhere in between. About the one thing pretty much everyone can agree upon is that the rise in hybrid work has made the jobs of IT operations teams much more challenging. On any given day, a user may be working in the office, from their home kitchen, a neighborhood café, or just about anywhere else.

Microsoft Teams Premium is here, with many of its new features now live and already adding benefits to businesses everywhere. Is it something you’re thinking about investing in? If it is, here’s the lowdown on some of the key additions and what they really mean for your organization.

This morning, Microsoft Teams suffered an outage with users unable to access Microsoft Teams unless they were using the Teams client. Editor’s Note: This outage lasted about 2 hours including the time to roll out a fix, Exoprise customers knew of the issue around 35 minutes before Microsoft. Exoprise proactive monitoring first detected the outage in North America starting at 7:20 AM EDT.