On June 5th, Microsoft experienced an outage for many of their Microsoft 365 services including: Outlook on the web, Teams, OneDrive for Business and SharePoint Online due to a service update. When Microsoft service availability goes down the scramble is on for IT teams to quickly pinpoint the issue to mitigate productivity roadblocks for their users and this outage was no different.

With the rapid growth of hybrid work, the need for collaboration tools that centralize audio, video, chat and documents have never been more critical. Most departments in your organization use Microsoft Teams to conduct business; VIPs conducting executive meetings in your Teams Meeting Rooms, Sales organizing calls and meetings with their prospects, Customer support teams contacting your customers and scheduling potential meetings to help them, and R&D organizing their meetings.

Office 365 is used by more than one million companies around the world. Business employees count on these apps constantly to do their jobs, whether they’re writing documents, updating spreadsheets, building slides, or checking email. While cloud-based apps like Office 365 offer undeniable advantages for enterprises and business users, they also create tough challenges for IT operations and network operations (NetOps) teams.

As more and more companies move towards Microsoft 365, it’s essential to have the right tools to monitor the platform effectively. Monitoring Microsoft 365 can be a complex task requiring advanced monitoring tools to ensure the smooth and uninterrupted functioning of the platform. This is particularly important for businesses that rely heavily on Microsoft 365 for daily operations.

Running your business using Teams isn’t without its challenges. We already did a post here about some of the Microsoft Teams alerts IT teams need to be alerted to sooner rather than later. But, because of how complex large Teams setups are, we’ve got a few more to add to the collection. Today, we’re focusing on the Microsoft-specific challenges you might face.

In the modern workplace, more and more organizations are relying on tools like Microsoft Teams to stay connected and productive. However, with the rising usage of these tools comes the potential for technical difficulties that can impact call quality and overall performance. This can be frustrating for teams trying to get work done, but there are ways to stay on top of these challenges.