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opsmatters

Mastering Call Handling: How to Avoid Call Escalation in Your Center

Oct 26, 2024 By OpsMatters In OpsMatters
Effective call handling is crucial for preventing call escalation in any call center. With the right techniques and practices, agents can resolve customer issues more efficiently, enhancing satisfaction and loyalty. In this article, we will explore strategies to on How to Avoid Call Escalation in Your Center.
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opsmatters

The Role of Technology in Streamlining Business Processes

Oct 26, 2024 By OpsMatters In OpsMatters
In today's fast-paced business landscape, technology is essential for staying competitive and efficient. From automating daily tasks to improving communication, technology simplifies business processes, helping you focus on growth instead of time-consuming manual work. Embracing the right tech tools can significantly reduce errors, cut costs, and improve productivity across your organization.
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startingpoint

4 Challenges and Solutions for Growing Shared Services Teams in Enterprise Companies

Oct 25, 2024 By StartingPoint In StartingPoint
As enterprise organizations scale, shared services teams play an essential role in supporting internal departments and driving efficiency. From HR and IT to finance and legal, shared services teams streamline operations, reduce costs, and enhance internal client satisfaction. However, as these teams grow, they face unique challenges that can affect their ability to support internal departments effectively.
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startingpoint

5 Quick Solutions for Consulting Firms Struggling with Project Delivery

Oct 25, 2024 By StartingPoint In StartingPoint
Project delivery can be a major hurdle for consulting firms. Whether due to limited visibility, lack of transparency, poor coordination, or mismanaged client expectations, consulting firms face unique project management challenges that, if unaddressed, can delay project timelines and impact client satisfaction. To stay competitive and deliver on promises, consulting firms must adopt strategic solutions that improve their approach to project delivery.
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squadcast

Incident Management in the Cloud Era: Challenges and Opportunities

Oct 25, 2024 By Vishal Padghan In Squadcast
The rapid adoption of cloud technology has revolutionized how organizations operate, collaborate, and innovate. With cloud solutions enabling on-demand scalability, data accessibility, and cost savings, they have become the backbone of modern business infrastructures. However, with this progress comes new challenges, especially in the realm of incident management.
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Unveiling Innovation - Digitate's Flamingo Release

Oct 25, 2024 By Digitate In Digitate
Join Rahul Kelkar, Chief Product Officer, and Avi Bhagtani, Chief Marketing Officer of Digitate, as they unveil Digitate’s latest ignio Flamingo release. This significant advancement underscores our commitment to empowering autonomous enterprises through enhanced capabilities, closed-loop automation, and AI-driven solutions. In this video, discover how our cutting-edge generative AI features address real IT challenges by enabling proactive problem-solving, automating responses to recurring issues, and generating intelligent insights for informed decision-making.
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squared up

Introducing dashboard folders

Oct 25, 2024 By Vincent Babin In Squared Up
One of the most common challenges our users face is navigating a growing number of dashboards as their SquaredUp usage increases. That's where dashboard folders come in! We’ve designed dashboard folders to help our users stay organized, even in large and complex environments. Here are some ways we think dashboard folders can improve your dashboard organization and navigation.
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