Operations | Monitoring | ITSM | DevOps | Cloud

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Introducing Custom Parsing on LogDNA: A dead simple way to define your own log parsing rules

We’re excited to announce that LogDNA’s built-in log parser offers custom parsing, now available in beta. This means you can now use our step-by-step wizard to wrangle non-standard log formats and run custom transformations on your logs, allowing you to easily search and graph log lines that were previously off limits. The best part is, it’s a simple three step process: search, extract, validate… done!

Five Customer Service Tools to Boost Your Business

It’s a well-known and often repeated business motto that it is cheaper to retain customers than it is to attract new ones. In order to save on marketing, networking, and the cost of potentially losing disgruntled customers, your customer service needs to be on point. You should already have a strong team in place whose focus is on service, but consumers are starting to expect more from the companies they support.

PPS Spike Every 110 Seconds on AWS EC2

I don’t know what to say about this post… I found something weird while investigating PPS on EC2. It seems to correlate with CPU credits on t1/t2/t3 instances, but is consistently inconsistent in presentation. It only shows up when you track the stats yourself, because Cloudwatch doesn’t show the 1-second granularity needed to see these numbers.

Five cybersecurity best practices to follow in 2019

Research by Cybersecurity Ventures predicts ransomware alone will cost businesses around the world more than $11.5 billion in 2019. What’s worse, this same study also predicts businesses will experience a cyberattack every 14 seconds by 2019, up from once every 40 seconds in 2016. So what can you do to mitigate the increasing threat of cyberattacks? Here are five IT security best practices that can help.