The telecommunications industry led the charge on technology adoption decades ago. Now the industry is facing a severe technology debt. As customers demand faster and better products, companies must somehow update or adapt legacy infrastructure to deliver cutting-edge services. To keep up, executives are making bold choices: investing billions in infrastructure to keep up with demands for digital services and building workflows to eliminate silos between departments.

Receiving a phone call from an unfamiliar number—and deciding whether or not to answer that call—has become an increasingly pervasive problem for nearly everyone. Sophisticated robocalls and Caller ID spoofing are now a regular (albeit frustrating) part of consumers’ daily lives.