When troubleshooting Citrix end user experience issues, problems are often rooted in the bandwidth users have available for Citrix connectivity or Citrix connection latency. However, these conditions are not visible from a pure network monitoring perspective, as network monitoring tools can only leverage Netflow, AppFlow Analysis, SNMP, SYSLOG or ICMP monitoring.

For about 3 hours at the very beginning of Amazon Prime Day, Amazon’s website experienced outages on both the East and West coasts of the US. Even the world’s largest retailer isn’t prone to technical mishaps. In fact, Amazon’s server infrastructure is reasonably stable. This particular outage is a fascinating study in how Amazon’s website downtime affects a business in real time.

With the release of the NiCE Active O365 MP for Microsoft SCOM a new era of advanced synthetic, hybrid Exchange Online monitoring has begun, giving you insight far beyond of what the Office 365 Service Health Dashboard can display.

In A Comedy of Errors, we talk to engineers about the weirdest, worst, and most interesting application and infrastructure issues they’ve encountered (and resolved) over the years. This week, we hear from Eli Perkins, Mobile Engineer at Clubhouse. Clubhouse is a project management platform that makes it simple for software teams to relate how their everyday tasks are contributing towards a larger goal.