What is a SEV1 incident? Understanding critical impact and how to respond
In the world of incident management, a SEV1 incident is something of lore: you’ve either heard the tales of the critical outages that result in widespread disruption and chaos, or you’ve lived through one (and lived to tell the tale). SEV1 incidents are a game-changer. When one hits—think major outages or critical failures—it can seriously impact a business, leading to lost revenue, unhappy customers, and a whole lot of chaos.