Operations | Monitoring | ITSM | DevOps | Cloud

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Announcing the LogicMonitor Terraform Provider

Terraform is an open source orchestration tool for provisioning, managing, and versioning cloud infrastructure. Terraform uses a configuration file as a blueprint of the desired infrastructure state, and changes the target environment by updating or creating resources to match the defined state. Having a defined outline of your datacenter and following this “infrastructure as code” model allows for repeatable automation.

Stop support tickets in their tracks with Jira Service Desk and Statuspage

Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience made even worse.

How Can You Ensure Millions of Users Never Lose Service

Many enterprises are delivering services to millions of customers every day, and one of their key challenges is to make sure they are never without service. Working at such a large scale requires organizations to streamline DevOps processes so they can minimize errors, reduce the burden on Site Reliability Engineers (SREs) and get fast visibility into potential issues.

GrafanaCon Recap: Running a Power Plant with Grafana

A water and energy innovation company founded in 2005, Natel Energy builds hydropower turbines and designs resilient and distributed hydropower systems. In his talk at GrafanaCon EU, Natel Developer Ryan McKinley gave us a fascinating look at how the company is using Grafana to help run these next-generation power plants.