Operations | Monitoring | ITSM | DevOps | Cloud

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How to Increase Customer Satisfaction for Your Small Company or Firm

When you’re running a business that depends on customers, having an excellent service or product is not enough for success. You need to do everything you can to increase customer satisfaction to the maximum level possible. Sure, huge companies can afford to invest in sprawling marketing campaigns and detailed research and development efforts to see what their customers want. But when you’re a smaller company, you need surefire options for making your consumers more satisfied.

4 Best Practices To Impress Enterprise Customers As A Small Firm

A small business doesn't have the resources that a much larger company does. This means that they can't impress customers with the amount of money that they can splash around. Instead, a small firm has to figure out how they can put themselves ahead of the competition, and focusing on four items will help them do that.

Identify and Fix SQL Server Backup Errors

Properly configured and easily locatable SQL Server backups are critical to maintaining data integrity and business continuity. However, missing or mislabeled backup files can complicate recovery processes, potentially resulting in data loss or extended downtime during restoration efforts. In this article, we’ll review why the backup process may fail, provide options for locating missing backups, and suggest several ways to address backup history challenges proactively.

NinjaOne01 SysTray Automations

Picture this, a user calls in needing help, but they aren’t at their usual computer and they don’t know the system name of the machine they are using. You can search by username and often find them. But surely there has to be a better way. There certainly is! In the most recent release (6.0), NinjaOne added the ability for end users to run scripts from the SysTray. In this NinjaOne01 blog, we’ll explore just a few of the ways to take advantage of this new feature!

Deploy by Risk in 60 seconds

Ivanti's Patch Deploy by Risk feature allows IT & Security teams to tailor their patch deployment to one of three risk profiles: Routine Maintenance, Priority Updates, and Zero-Day Response. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

The AI Time Bomb: How Martech Can Prepare For Surging OpEx Costs

For the past two years, AI enthusiasts have been treated to a nonstop procession of lightspeed innovations. ChatGPT rang the era in with a bang; millions of blogs, emails, trivia questions, and sonnets later, Microsoft etched the writing on the wall with its $10 billion investment in OpenAI, ChatGPT’s progenitor. Since then, companies from Alphabet to Zoom have scrambled to somehow, some way, integrate AI into their core offerings.

Snowflake Vs. Databricks: Which Data Cloud Platform Should You Use Now?

Snowflake and Databricks are both robust data platforms. Both are built for speed, scale, and cloud-native applications. They also prioritize efficiency and adherence to strict data protection protocols. Yet each adopts a distinct approach and features suited to its architecture and various use cases. It is these differences that can make all the difference in the way your data is processed, analyzed, reported, and more.

Choosing the Right Wireless Access Point for Your Business

We all rely on the Internet to conduct business, and it has become the heart of how we work, relax, and gather information. Businesses rely on a strong internet connection to communicate with employees, hold video conferences, access cloud infrastructures, and use other business-based tools for smooth operation and collaboration. As businesses expand and demand for their platforms grows, companies need a reliable internet connection to avoid downtime and loss of money.

What is IoT device management?

IoT device management refers to processes or practices used to deploy, monitor and maintain IoT devices. As organizations scale up their IoT efforts, a solid device management approach is essential to running a secure, streamlined fleet of devices. The proliferation of connected devices worldwide (projected to reach 18.8 billion in 2024) means that IoT device management is growing more complex, a reality that has not gone unnoticed by bad actors.