An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from IT system failure, to events requiring the attention of healthcare professionals, to critical maintenance of physical infrastructure.

The legal sector is an industry ripe for technological disruption—and so perhaps the perfect place for a visionary CIO such as Slater & Gordon’s Jon Grainger. In advance of the upcoming British Legal Technology Awards, Nexthink caught up with Grainger to hear about how Nexthink Experience (the cloud-native platform for managing Digital Employee Experience) is helping his IT team deliver value and innovation at this “technology-driven” legal firm.

SEO is a very important aspect of the digital marketing strategy for a business website or a blog. With that being said, precaution needs to be taken when implementing this marketing strategy and you should have a reliable tool to gauge the performance of your SEO strategy. With plenty of tools and services on the market, it is often overwhelming for SEO professionals and digital marketers to choose the best. Sitechecker is a known-name and many SEO professionals recommend it.

There is nothing more frustrating for IT Professionals than having to go to multiple places and sometimes into multiple systems to track down an issue. Yes, it is the job, but with Enterprise Alert, we provide a single pane of glass that contains all events, policies, and alert notifications in one place. The next question we asked is, “Is all of the relevant data easily accessible, and can it be viewed from one central screen”?

Five worthy reads is a regular column on five noteworthy items we have discovered while researching trending and timeless topics. This week, we highlight the urgent need for ethical AI due to increased adoption of AI enabled technologies by businesses during the COVID-19 pandemic.

New Kubernetes versions are released multiple times per year, and you must upgrade your EKS cluster periodically to stay up to date. In this blog post we will go over the steps required to safely upgrade your production EKS cluster managed by Terraform. At Blue Matador, we use Terraform to manage most of our AWS infrastructure, and our EKS cluster is no exception. We use the eks module, which provides a lot of functionality for managing your EKS cluster and worker nodes.

This is it! This is the project you’ve been waiting for. The one that’s going to define your career and challenge you and totally transform “the way things are done around here.” The project your team will point to five years from now as the inflection point that ushered in a new era of awesome. If, that is, you can get the project approved, prioritized, and properly resourced.

At SCOMathon 2020, SquaredUp Founder & CEO Richard Benwell shared his top 5 tips for SCOM success in the APAC Keynote: A Manifesto for SCOM Success. We’ve put it together in this article in case you missed the talk.

When I first got involved in the cloud space back in 2015 the first thing I was tasked with was talking to our engineers, learning about networking, IT and general DevOps concepts. This allowed me to better understand the cloud, conduct research and provide solutions to our customers and partners.

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.