5 Trends Transforming Digital and IT Operations Management
In 2018, digital transformation ushered in a radical shift in how enterprises harness customer insights, technology capabilities, and rapid experimentation to drive revenue growth, profitability, and market leadership. Enterprises spent $1.3 trillion in 2018 on digital transformation technologies like public cloud platforms, microservices and containers, edge computing, machine learning, and artificial intelligence to improve customer experiences, business agility, and employee engagement.