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OnPage

New OnPage + ConnectWise Incident Alerting Workflow

OnPage has combined the power of voicemail transcription with keyword-based triggers to identify and prioritize after-hours incidents. The new OnPage + ConnectWise workflow enhances incident alert management for IT and Managed IT clients by drastically decreasing incident response times. By streamlining after-hours on-call communication, OnPage's critical alerting platform has revolutionized the on-call IT industry.

Tools and Trends in Site Reliability Engineering according to Gartner's 2023 Hype Cycle

Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, report. This blog reviews the future of site reliability engineering based on Gartner’s Hype Cycle. Additionally, the OnPage team is pleased that Gartner mentioned OnPage as a sample vendor in the Automated Incident Response category.

Synced for Success: OnPage & Slack for Incident Response

As the post-pandemic world finds its footing again, a resilient spirit drives the revival, propelling businesses to embrace a new era of technological innovation. Notably, IT teams are swiftly adopting the digital transformation of their processes, particularly in incident response. From virtual collaboration tools and remote IT support to automated incident management, teams have found innovative ways to ensure seamless business continuity while delivering IT services with minimum downtimes.

Trending: Automation in I&O Optimization according to the Gartner 2023 Hype Cycle

In this blog, we take you through the latest trends in I&O optimization as Gartner’s report Hype Cycle for I&O Automation, 2023 predicts the widespread adoption of automated tools supporting IT infrastructure. This blog focuses on tools—like OnPage’s incident alert management solution—likely to be widely adopted as a standard for I&O optimization in the near future.

The DevSecOps Toolchain: Vulnerability Scanning, Security as Code, DAST & More

DevSecOps is a philosophy that integrates security practices within the DevOps process. DevSecOps involves creating a ‘security as code’ culture with ongoing, flexible collaboration between release engineers and security teams. The main aim of DevSecOps is to make everyone accountable for security in the process of delivering high-quality, secure applications. This culture promotes shorter, more controlled iterations, making it easier to spot code defects and tackle security issues.

In review: Gartner Hype Cycle for Monitoring and Observability

You know it’s going to be a great day when you find yourself mentioned as a sample vendor on the well-read Gartner’s Hype Cycle report. The OnPage team is thrilled to share with its community that we have been mentioned as a sample vendor by Gartner on their latest Hype Cycle for Monitoring and Observability. Continuing its impressive streak of mentions this year, OnPage is featured as a sample vendor, specifically within the Automated Incident Response category.

Latest Developments in Monitoring and Observability, 2023

You know it’s going to be a great day when you find yourself mentioned as a Sample Vendor on the Gartner® Hype Cycle™ report for Monitoring and Observability, 2023(July 2023). The OnPage team is thrilled to share with its community that we have been mentioned as a Sample Vendor by Gartner on their latest Hype Cycle for Monitoring and Observability. OnPage is recognized as a Sample Vendor, specifically within the Automated Incident Response category.

In review: Gartner Hype Cycle for ITSM

The OnPage team is pleased to inform that we’ve been included in Gartner’s ® latest Hype Cycle for ITSM, 2023 report, listing OnPage as a sample vendor in the Automated Incident Response category. For those unfamiliar with it, Gartner’s Hype Cycle for IT Service Management (ITSM) highlights tools and technologies that shape the ITSM ecosystem.

Optimizing Resource Scheduling and Planning in Healthcare

The pandemic has exacerbated the staff shortage in healthcare, placing a disproportionate burden on the industry, and underscoring the significance of effective resource scheduling. While resource scheduling encompasses the allocation of healthcare staff and physical resources and assets, in this blog, our primary focus will be on healthcare staff. Resource scheduling plays a vital role in ensuring the smooth operation of healthcare facilities.

Critical Incident Management - Roles and Responsibilities

Critical Incident Management is designed to handle disruptive and unexpected events that threaten to harm an organization or its stakeholders. These incidents range from cyber attacks and system failures to natural disasters and global pandemics. The importance of critical incident management cannot be overstated, as it is a pivotal process that maintains business continuity and ensures smooth operations despite adversities.