Watch the full session at: slrwnds.com/TC24 Silos are for Grain, Not IT Cheryl Nomanson and Kevin M. Sparenberg Previously, only managers, directors, and the CTO spoke beyond the traditional team boundaries. Those days are done. End users are more demanding than ever. Your IT infrastructure has expanded to keep up, but have your observability solutions kept pace? Reacting to customer incidents is the responsibility of all members of IT, from the service desk technician to the C-suite. We'll show you how to break down those silos.