Customers interact with your business multiple times before reaching any goal. These repeated digital interactions are what make up the customer journey. Your customers’ overall experience across the different channels as they engage with your organization (websites, social media, email, etc.) make up the customer experience. Customer journey analytics refers to the process of analyzing the experience of customers across multiple touchpoints in the customer journey.

Tracking your work hours has become more essential than ever due to increased remote working. Imagine a scenario where you have completed a lot of work and with much efficiency. However, you did not track the time. That would be a pain. But there’s help at hand as time tracking apps allow you to track your work hours. A reliable time tracking application helps you concentrate on your work. You do not have to rely on your memory or break your workflow, as the time tracking app will do it for you.

Your business seeks a high-performance, flexible, cost-effective, and more secure alternative to Multiprotocol Label Switching (MPLS). Welcome to software-defined wide area networks (SD-WANs)! An improvement over legacy dedicated MPLS circuits, SD-WAN solutions deliver easily manageable networks with a high quality of service (QoS). Yet, your IT team tells you that SD-WANs aren’t cloud-optimized or mobile-device friendly.

Seeing someone manage big projects makes it seem like an easy job. How long would it take to send emails to employees? It probably takes a minute to check your inbox or call a member of your team to give them an assignment. Actual project managers will tell you that this cannot be further from the truth. Sure, all those small tasks take a small amount of time but group them all and you get a shocking amount of time.

Artificial Intelligence is in the news a lot, and it’s hyped as a cure for all ills in the same breath it’s suspected of spelling doom for us all. What’s the truth behind all the noise? What does artificial intelligence do, seeing as it is simply everywhere. The truth of the matter is that whatever the would-be prophets say, artificial intelligence and machine learning is here, now, and has applications to your day-to-day.

Customer experience, or CX, is essentially the overall impression customers form of your business during their various interactions in the buyer’s journey. It plays a deciding role in their likelihood of not just an immediate purchase but in their decision to remain loyal to your company and recommend you to others. For today’s tech-savvy customers, the experience that they get while doing business with your brand is just as important as the quality of your products, if not more.

Event management is at the heart of the trend of virtual events. Whether it is online trade shows, webinars, or live-streamed conferences & performances, everything is possible nowadays thanks to the latest technology. However, for hosting a successful virtual event, you need to opt for the right tech tools. With the help of these tools, you can drive registrations and engagement and run the event without any hassle.

Google has been saying for a long time that its primary goal is to improve the Internet in terms of increasing the quality of websites and the content published on them. This fits in with typical business goals (not so widely announced), i.e. maximizing revenues generated by a search engine. The better quality of search results provided to users, the more clicks. And the quality of results will never be higher than the quality of the best pages and content available for a given query.

No matter the size, every company has to communicate with their customers – some need just to handle occasional questions and issues while others make and answer calls daily. But both can agree that customers’ expectations are increasing drastically, and living up to those expectations becomes more and more difficult.

Data visualization is a simple presentation of data or information in a graphical format. Humans are naturally drawn to colors and patterns and these tools make it easier for people to interpret and understand data. Numbers are complex and they can be difficult to understand conceptually. Whereas, data visualization or pictorial representation can spark an interest in your audience to listen and learn more from your presentation.