An IT service catalog is a one-stop shop to display all the services offered by an organization — and you can build it in just four steps.

In a nutshell, it's a centralized database of active IT services to provide end-users with clear an accurate information on what the IT department offers.

The ultimate goal of an ITIL service catalog is to simplify the process of making an IT service request. However, mastering this self-service option requires paying attention to several details.

In this overview, we cover what a service catalog is and its components, as well as some tips to succeed.

Chapters:
00:00:00 - Introduction
00:00:17 - What is a service catalog?
00:00:54 - The two perspectives of the IT service catalog
00:01:34 - What information should be included in the service catalog?
00:02:04 - Why do you need an ITIL service catalog?
00:03:14 - Tips to succeed at creating a service catalog
00:05:34 - Conclusion

You can find more information on IT service catalogs here: https://bit.ly/3MVDjfh.

And you can learn more about what InvGate Service Desk can do for your business here: https://bit.ly/43lZFfd.

Lastly, don't forget to subscribe to our LinkedIn page: https://www.linkedin.com/company/invgate

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