Artificial Intelligence (AI) – once the basis of Science fiction is now reality. Though it is often accused of being a mere buzzword, it is very difficult to overstate its impact on the human experience, and as AI’s integration becomes more global it is necessary to understand its potential. It is important to zero in on what AI has to offer Information Technology and how integrating an AIOps driven IT department is beneficial to an enterprise.

ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.

Moogsoft Enterprise consolidates visibility and control of monitoring tools to help entire IT Ops and DevOps teams reduce noise, prioritize incidents, reduce escalations and ensure uptime. Working from anywhere, users can easily find and resolve the root cause of incidents before they become outages.

Today, the customer experience drives IT on all levels. In our digitally transformed world, we do everything online — transact, interact, purchase and more. This mandates constant change and zero downtime. Ironically, as enterprises adopt IT innovations, IT environments get harder to manage and impact the productivity and agility of DevOps and SRE teams — and as a result, the customer experience suffers.

DevOps has become the go-to-approach for IT to accelerate their ability to achieve business requirements and ensure the quality of the customer experience. Today’s economy and the customer experience drives IT across the entire stack. Our world has become digitally dependent, which mandates an ever-evolving IT environment that’s on-demand and always available.

By abruptly forcing most people to work from home, and by triggering an economic crisis, the global pandemic has upended business operations. Not only must business leaders facilitate remote work among their employees, but they must also accommodate new ways of interacting with suppliers, partners and customers. Meanwhile, businesses’ digital channels and infrastructure, already critical prior to the crisis, have become even more essential, and yet harder to monitor and manage.

In this second installment of this blog series, we’ll discuss the importance of analyzing metrics, and how AIOps helps you with this fundamental pillar of observability. Without proper metrics analysis, you’re left blind to potential outages, or possibly worse — inundated with false positive anomalies, leading to alert fatigue and ultimately business impacts. Automated discovery and analysis can’t be achieved with legacy tools nor will it scale with humans.