Operations | Monitoring | ITSM | DevOps | Cloud

For years, Netcool has been omnipresent in many IT Operations organizations. That, combined with the sheer utility it once brought to the table, sometimes gave it a special sort of nostalgic reverence in IT Operations circles. But with all due respect to Netcool, there’s also little doubt the platform’s real-world utility has waned in the era of cloud and hybrid ops.

I’m excited to announce Gartner has named ServiceNow the AIOps worldwide market share leader.1 We believe this confirms that ServiceNow® Predictive AIOps delivers on the promise of proactive IT. AIOps helps organizations drive resilience, efficiency, and proactive IT operations at scale. By distilling signal from noise, ServiceNow AIOps helps organizations better identify root causes and facilitate faster remediation.

Get info, insights, and more from our RESOLVE 2022 keynote speech. “I kind of view AIOps as more of a practice.

The IT Operations space has a ton of recent advancements, and arguably the most elusive Observability unicorn for many organizations has got to be "AIOps," perhaps with "proactive monitoring" coming in as a close second place. You may be thinking.

The Wall Street Journal recently described the current market for tech talent as “insane.” Well-heeled enterprises with gobs of cash competing for workers with more traditional employers who lack the resources, brand cache, and trendy perks of the better-known organizations have driven demand for technology employees.