The world of IT is changing and altering the face of the workforce. New technologies, like AI, cloud and IoT, have morphed IT infrastructure into an extremely complex beast and, in doing so, have impacted the work of those who manage it. Meanwhile the European Commission estimates there will be a shortage of 756,000 skilled IT workers by next year.

My 2nd Gartner IOCS experience ended with a bang, just like my first one, with an amazing presentation by Jason Walker at Blizzard Entertainment (part of the $42B Activision-Blizzard gaming powerhouse) on how they use AIOps to deliver an amazing gaming experience for hundreds of millions of gamers around the world, 24×7. But before I get to that, let me share some more key takeaways from the conference.

Observability without AIOps is just noise.

Ticketing systems have remained largely unchanged for three decades. Teams supporting either legacy or DevOps applications both suffer high costs.

No one wants to get paged in the middle of the night for an issue or failure within their infrastructure. When this does happen, IT operations engineers need to be able to quickly and confidently identify where the fire is and how to put it out to minimize negative impact. The root cause analysis (RCA) feature within LogicMonitor’s new AIOps Early Warning System makes this easier than ever.