Navigating the complex world of ServiceNow’s Configuration Management Database (CMDB) can feel overwhelming. You might find yourself grappling with understanding the foundational aspects of the CMDB, or maybe you’re seeking effective ways to utilize and integrate it seamlessly into your IT processes. You want to extract the maximum value from your ServiceNow CMDB but need help figuring out how to start.

Understanding the roles of devices in your network infrastructure.

Our guide to the elements that make up a network infrastructure.

Are you tired of sifting through a sea of IT events and alerts? Or perhaps you’ve found yourself overwhelmed by the volume of data flooding your monitoring systems and challenged to identify the incident root cause. There’s a better way to manage the chaos: using AIOps to unite disparate tools, data, and teams for event correlation.

ITOps is at a crossroads: Teams struggle to manage a high volume of alerts and coordinate between different tools and teams. Teams also must balance cloud technologies’ agility and on-premise solutions’ stability. The sheer speed of today’s IT demands both flexibility and visibility in development and harmonized tech stacks.

Find out about different network security device types and their uses.

Technical debt is the enemy of innovation. It restrains people, processes, and technology in a way that prohibits modernization. How do you decouple an organization from legacy technical debt and free up resources to tackle more important strategic efforts? Simply put, automation.

IT Operations is an ecosystem of technology, customers, users, and employees. Understanding the organizational, customer, and employee experience—and how to effectively monitor and manage that ecosystem—is foundational to adopting a Total Experience Framework in the modern enterprise.