Operations | Monitoring | ITSM | DevOps | Cloud

“How do we build a truly agentless helpdesk?” Resolve CEO Sean Heuer breaks it down. RITA + Espressive = 30–40% fewer tickets AI agents that actually resolve The future of Zero Ticket IT.

Traditional IT operations are struggling under the weight of manual processes, growing complexity, and escalating expectations for employee experience. Without agentic AI driven by an intelligent orchestration engine, organizations risk falling behind. That’s why Resolve and Espressive have joined forces. Together, we’ll deliver the industry’s most advanced AI agents for enterprises, combining conversational intelligence with powerful automation to eliminate tickets end-to-end.

When enterprises run dozens of monitoring and observability tools, performance gaps almost always emerge. By applying the BigPanda Observability Scorecard, our customers consistently see their tool portfolio fall into three groups: In some cases, removing bottom-tier tools can reduce portfolio complexity by double digits while cutting operational noise by as much as 35-40%. This simplification reduces costs while creating a leaner, more reliable monitoring environment that strengthens service availability and operational efficiency.

Choosing the right observability tools is critical so ensure your teams get actionable insights. In this video, we explore how to evaluate observability platforms based on their ability to detect anomalies, link causes, and trigger effective responses.

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Welcome to the very first episode of Sean and Ari’s Hot Takes! AI agents are everywhere, but are they really ready for enterprise IT? In this episode, Resolve CEO Sean Heuer and COO Ari Stowe sit down with in-house guest Ian, flipping the mic for a hot-take-heavy discussion on the evolution of AI agents, what “production-ready” really means, and why context and guardrails matter more than hype. From real-world automation wins to the misconceptions about AI “black boxes,” we break down.

Ribbon Acumen is an AIOps & Automation platform for voice and data networks. It's comprised of a series of ready-made applications and a Builder capability that enables organizations to combine those applications with AI to create custom workflows. Those workflows can analyze and react to data from devices and applications, enabling Acumen to automate network deployment and operations, as well as provide tools to rapidly resolve issues.