Customer success can be a serious differentiator and competitive advantage for companies today. Everyone wants to ship quality products to their customers faster, and the rise of subscription-based pricing and SaaS applications in the last decade means that ensuring customer success is a more critical part of the business than ever.
Entity extraction is the process of figuring out which fields a query should target, as opposed to always hitting all fields. For example: how to tell, when the user typed in Apple iPhone, that the intent was to run company:Apple AND product:iPhone?