What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).

When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.

At Coroot, we’re passionate about providing developers with the tools they need to build and maintain high-performing applications. Recently, we had the opportunity to help a team using FerretDB, the open-source document database offering MongoDB compatibility with a PostgreSQL backend, significantly improve their monitoring and performance. This is their story.

Implementing distributed tracing with OpenTelemetry helps track requests across services, providing insights into performance and pinpointing issues.

SNMP monitoring is crucial for tracking network device performance, helping optimize and secure your network with real-time insights.

As 2024 draws to a close, we reflect on a year of remarkable growth, innovation, and industry leadership at Resolve. From advancing IT automation solutions to shaping the future of network automation, this year has been a testament to our commitment to empowering enterprises worldwide. With groundbreaking product enhancements and meaningful partnerships, this year has truly been one for the books.

In modern microservice architectures, requests often span multiple services, making it challenging to monitor and debug performance issues. Distributed tracing provides the ability to follow a request’s journey through these services, identifying performance bottlenecks and dependencies. The W3C trace context standard simplifies this process by introducing two critical headers: traceparent and tracestate.

CMMC requirements have been shifting recently, with a new version of the Cybersecurity Maturity Model Certification (CMMC 2.0) and distinct levels requiring distinct controls. Mandatory for practically any organization doing business with the US Department of Defense (DoD), CMMC is unavoidable all along the DoD’s supply chain.

Amazon has heard FinOps practitioners’ cries asking for new AI tools, and the answer is Titan and AWS Bedrock. These new tools provide the same generative AI abilities of generating images like expected from DALL-E, operating like a Large Language Model (LLM) like ChatGPT, and even transcribing audio to text. But how do these new tools compare to pre-existing ones like Azure’s OpenAI? Most importantly, which of these tools is the best financial investment for your organization?