It’s 2022: You’re good at your job, you’re maintaining modern systems, now you want to level up your team based on a solid foundation of their collective expertise. You want to standardize and centralize process documentation and make execution as easy and effective as possible so that everything runs smoothly, every time.

System outages happen to the best of us. Communicating with your customers and other stakeholders effectively during downtimes is vital to maintaining a solid relationship with them. When a system outage occurs, technical teams are tasked with swiftly locating the cause and resolving the issue, while communications teams are tasked with notifying stakeholders and customers about the outage to maintain transparency.

Mattermost Playbooks help software engineering teams orchestrate their work across all tools and teams to plan projects and hit milestones by uniting your tech stack through a single point of collaboration. We want to see how our community is leveraging Playbooks in their own tech stack and share your creations with everyone so the whole community benefits. We’re doing this by launching a new effort to commission original blog articles that show Playbooks in action.

The goal of Mattermost Playbooks is to help teams consistently orchestrate any and all recurring workflows. A Playbook is a prescribed, repeatable process that a team has agreed on and formalized as a collaborative checklist saved on their Mattermost server. We at Mattermost use Playbooks for incident collaboration, customer onboarding, and product releases, along with many other complex processes.

Mattermost v6.3 (Extended Support Release) is generally available today and includes the following new features (see changelog for more details).