The majority of engineers know that a minor misconfiguration might lead to some big troubles. Usually, we tend to forget the importance of that tense when we are configuring a new tool or a new service, as our focus is initially to make the tool functional and to evaluate if it fits our needs. Mattermost Cloud hosts thousands of workspaces which each one needs to have a different database backend, as in Mattermost we think that isolation is one very important aspect in our security guidelines.

The database/sql package in the Go standard library maintains a pool of connections so that all queries going through a single *sql.DB instance will reuse the same pool. This is great because you get a connection pool out of the box. But what if you need to share the same connection pool across processes? How do you use the same API in different processes but still reuse the same pool?

Ask any software engineer about the best way to do something and they’ll likely tell you “it depends.” Every project and team works differently and has specific concerns, requirements, and opinions, adding complexity on top of the technical and operational complexity of software development. The challenge lies in managing the work and emergent complexity while staying abreast of industry best practices in a way that fits our teams’ particular processes and environments.

In the first part of this series, we explored the fastest way to get started with Mattermost Apps. In the second installment, we looked under the hood of a Mattermost App and examined how it works and how its components interact with each other. In this piece, we’ll outline the various authentication methods available using the Mattermost Apps framework.

The ServiceNow product team had a clear goal: Reimagine the employee experience on the Now Platform. That meant designing a solution that would deliver a unified and proactive experience personalized for each user. The team started by talking with customers around the world—of all sizes and across many industries. They also turned to the ServiceNow IT team. IT provided firsthand knowledge of what it means to deliver an exceptional employee experience on the platform.

Mattermost v6.2 is generally available today and includes the following new features (see changelog for more details).