What Are Cloud Centers of Excellence (CCoE), and Should You Have One?
Today, the cloud impacts all departments of the organization, not just the IT crew. Here’s how cloud centers of excellence drive cloud success.
The latest News and Information on DevOps, CI/CD, Automation and related technologies.
Today, the cloud impacts all departments of the organization, not just the IT crew. Here’s how cloud centers of excellence drive cloud success.
For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.
Feature management is an emerging set of tools and techniques for developing and testing software based around feature flags. It’s intended to increase productivity and performance, as well as improve software quality. Of course, you’ll also need to keep tabs on all those feature flags, so it only makes sense to pair feature management with observability for a more holistic view of your software development cycles.