The latest News and Information on DevOps, CI/CD, Automation and related technologies.
When we launched incident.io Status Pages a few months ago, we stressed the importance of communicating clearly with your customers about ongoing issues. To help with this, we spent a lot of time carefully designing a status page that’s easy to understand for everyone - whether they come from a technical background, work in a different area, or just want to get on with their day.
Is your organization currently relying on an ELK cluster for log analytics in the cloud? While the ELK stack delivers on its major promises, it isn't the only search and analytics engine - and may not even be your best option for log management. As cloud data volumes grow, ELK monitoring can become too costly and complex to manage. Fast-growing organizations should consider innovative alternatives offering better performance at scale, superior cost economics, reduced complexity and enhanced data access in the cloud.
For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.
Feature management is an emerging set of tools and techniques for developing and testing software based around feature flags. It’s intended to increase productivity and performance, as well as improve software quality. Of course, you’ll also need to keep tabs on all those feature flags, so it only makes sense to pair feature management with observability for a more holistic view of your software development cycles.