Operations | Monitoring | ITSM | DevOps | Cloud

Platform engineering is an emerging discipline focused on enhancing developer productivity by reducing the complexity and uncertainty of modern software delivery. It addresses some of the biggest challenges of doing DevOps at scale, including aligning development practices with business priorities and reducing the burden of managing a complicated web of tools and infrastructure across the application lifecycle.

It is no secret that microservices architectures lend themselves to complexity. This can be a small price to pay when your workflows and processes are organized to ensure that everyone on the team is informed, accountable, and content. Setting up an internal developer portal is one of the best things you can do for the team, as it is an easy, surefire way to get your services, resources, and processes in order.

Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it is imperative for businesses to invest in their customer service experiences continually.