In case you missed it, we just wrapped up our keynote to kick off SpiceWorld 2019! Last year, we shared our vision to empower you to use technology to transform your organizations, community, and the world – every day. This year, you’re seeing the first steps of that vision coming to life!

Customer service is trendy topic these days. After there was a boom around technology at the start of 21st century, the internet has settled down and now it’s more about the basics. Automation has taken huge part of the overall human resources and people are demanding human approach, even if it’s on the internet. Today we are going to review one of the oldest customer service software around, LiveAgent.