The world of work continues to tackle a rapidly shifting business landscape and the “great reprioritization.” Leaders are looking for ways to differentiate their organizations to gain a competitive advantage and seeking out technologies that deliver tangible outcomes quickly and flexibly. That’s why I’m proud to introduce the Now Platform® Tokyo release.

Healthcare organizations face myriad risks, from data privacy and corporate compliance to medical malpractice and environmental safety. With more than 30 hospitals and numerous specialized facilities across six states, US nonprofit Banner Health had different vendor management processes across the organization. “I wanted Banner Health’s teams to work together efficiently,” says Cameron Nickerson, IT vendor management director at the health system.

Process improvement is the continuous refinement of workflows within an organization. To achieve operational excellence, you need to relentlessly work on improving your processes. By doing so, you will minimize waste, optimize resources, and improve quality and productivity. Without any hesitation, let's explore the best process improvement examples.

Customer support tickets are a key indicator of which customers are being actively impacted by an incident. Incident-related support tickets are an important component of impact assessment, incident prioritization, and effective stakeholder communications. FireHydrant's new Zendesk integration allows Enterprise tier users to: With our Zendesk integration you can streamline customer impact assessments and incident communications, resulting in reduced support response times and incident durations.

“Leadership is the capacity to translate vision into reality,” according to organizational consultant Warren Bennis. As a leader, you need to have a vision that you can bring to life for your employees, customers, partners, and investors. That’s why we created the CEO Dashboard.

Being your customer shouldn’t be a lot of work. Customers want easy ways to find you and the answers they need to make the most of what you provide. When that process is smooth and seamless, it creates loyal customers who are more likely to act as de facto ambassadors of your brand. Providing a great experience is one of the primary ways to earn customer loyalty.

Work is no longer a place. It’s an activity that can and does happen anywhere. As such, it’s given rise to hybrid work, which combines the collaborative atmosphere offices provide with the perks of working remotely. This model gives employees flexibility in their workdays and better work-life balance. It also has the potential to positively affect diversity, equity, and inclusion, according to McKinsey.

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses can identify areas where the team is excelling and areas where improvements are needed.

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. For, without the revenue generated by this transaction, how would they grow and develop more products to sell? You could say that customers fulfill a fundamental need for businesses to thrive and flourish. However, as they grow and the number of customers increases, managing them and their expectations can become challenging.

The recipe for a delightful employee experience is all about adding heaps and heaps of delightful service desk experiences. Think about it, what good is a service desk if it doesn’t solve your employees’ day-to-day tech issues? According to Forrester’s The State Of The Service Desk, 2022 report, only 66% of employees contact their service desk more than once a year.