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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Analytics Plus webinar: A guide to consolidating IT operations data into a unified dashboard

Jul 31, 2023 By ManageEngine In ManageEngine
Are you still implementing strategies from siloed data? Struggling to pinpoint the root cause of IT downtime? Unable to formulate strategic decisions due to a lack of operational visibility? Organizations run daily operations on a large ecosystem of interwoven IT applications, and often struggle to centralize this disjointed data. These disparate data sources provide partial insights, and derail organizational growth. By consolidating IT data, you can gain complete visibility into IT operations and formulate data-driven strategies.
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Infraon

AI-Powered Ticket Automation: All You Need To Know

Jul 26, 2023 By Manish Mohan In Infraon
With advancements in technology, the integration of AI ticketing systems and automated ticketing systems has revolutionized the way organizations manage their ticketing processes. In this blog, we will delve into the world of AI-powered ticket automation, exploring its benefits, features, and how it can transform your business.
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servicenow

Why a hyperautomation strategy requires upskilling workers

Jul 21, 2023 By ServiceNow Blog In ServiceNow

In a fast-evolving world, adopting a hyperautomation strategy is the best way to future-proof your workplace. But how does hyperautomation affect your workforce, and what will it mean for the future of your business? Hyperautomation is the combination of intelligent technologies to expand automation. It incorporates AI, machine learning, robotic process automation (RPA), integration, document processing, and more.

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startingpoint

Digital Workflow Automation Can Save Your Company Time & Money

Jul 20, 2023 By StartingPoint In StartingPoint
With no shortage of potential benefits, businesses should consider embracing the possibilities of digital workflow automation. You can use a platform like StartingPoint to begin automating your workflows and taking your business to the next level. The right workflow automation platform can transform your business operations and elevate service delivery for customers. Let's consider what digital workflow automation is and how it works.
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servicenow

ServiceNow is the Microsoft Teams Apps & Solutions Partner of the Year

Jul 17, 2023 By Terry Brown In ServiceNow

I’m proud to announce that ServiceNow is the recipient of the 2023 Microsoft Partner of the Year Award for Modern Work - Apps & Solutions for Microsoft Teams. We're also the 2023 Microsoft Asia Pacific Region Independent Solutions Vendor Partner of the Year. At ServiceNow, our customers are at the core of everything we do. We believe these awards validate that we’re helping customers provide better experiences while simultaneously operating more efficiently.

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Infraon

What is AI Helpdesk?

Jul 10, 2023 By Manjeet Gupta In Infraon
In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP).
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Infraon

Chatbots vs. Conversational AI: What's the Difference?

Jul 6, 2023 By Pon Vijaya Raghvan In Infraon
Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies utilizing chatbots include customer support bots on websites and messaging platforms.
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servicenow

ServiceNow recognized as a Leader in low-code innovation

Jul 6, 2023 By Jithin Bhasker In ServiceNow

I’m excited to announce that ServiceNow has been named a Leader in The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023. We believe this validates our leadership in low-code innovation. According to the report, “ServiceNow continues to build on its IT credibility with focused, useful low-code innovations to address the technical and governance challenges of scaled, decentralized development and widespread automation.

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S1E5: Explore the latest features in ServiceDesk Plus - Masterclass 2023

Jul 6, 2023 By ManageEngine In ManageEngine
In this episode, we'll deep dive into the brand new capabilities, features, and enhancements released in the past six months for #ServiceDeskPlus. We'll also explore how leading organizations benefit by using analytics to improve productivity, workflows, and quality of decisions.
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S1E5: Explore the latest features in ServiceDesk Plus Cloud - Masterclass 2023

Jul 6, 2023 By ManageEngine In ManageEngine
In this episode, we'll deep dive into the brand new capabilities, features, and enhancements released in the past six months for #ServiceDeskPlusCloud. We'll also explore how leading organizations benefit by using analytics to improve productivity, workflows, and quality of decisions.
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