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S2E1: Designing flexible custom templates with ServiceDesk Plus - Masterclass 2022

Learn to craft dynamic templates with ServiceDesk Plus to handle various ITSM processes by collecting contextual information. Also, explore how you can build flexible forms using simple no-code mechanisms like field and form rules. Further, configure life cycles, workflows, SLAs, and loop in the relevant stakeholders to manage the complete life cycle of your tickets effortlessly.

S2E1: How to build dynamic templates with ServiceDesk Plus Cloud - Masterclass 2022

In this episode, we'll explore how IT service desk teams can save time and effort by creating customizable templates to handle various ITSM practices including incidents, service requests, problems, changes, projects, releases, and solutions. We'll also talk about simple, no-code techniques like field and form rules to make the templates dynamic and to streamline information collection from different stakeholders. Further, we'll explore how automations, workflows , SLAs and more can be connected to the templates to manage the complete life cycle of tickets effortlessly.

How secure tech can improve public service delivery in Australia

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.

Keeping the lights on - The ITSM challenges conquered by the UK's national healthcare

Learn how the IT services team for National Health Service (NHS) Digital navigated smoothly through several disruptions caused by the COVID-19 pandemic. Attend this webinar to understand the takeaways of NHS Digital's experience through the pandemic.

Role Of Communication In Increasing Operational Efficiency

Have you ever been in a job situation where you have no idea what to do? You look at the others, and they appear to be just as confused as you are, and you realize that no one else has any clue about what they should be doing either. If you run a business, you quickly learn that good communication is paramount and one of the primary keys to maintaining a productive business. Communication affects every single aspect of your workplace, especially when it comes to your place of operations.

Turning a vision for better employee engagement into reality

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best? It’s never been more critical to foster employee engagement and productivity.

Achieving technology excellence to thrive in the digital era

Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency from business processes. Technology is the essential element of success for virtually every business in every industry. That’s why technology excellence ranks at the top of every business leader’s list of priorities. Maintaining the level and quality of technology service you need to be competitive comes with many challenges.

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5 Solutions for a Complex Tech Stack

When you are trying to juggle a complex tech stack, it is often difficult to keep everything running smoothly. Achieving operational excellence can seem like an impossible task, but with the right solutions in your corner, your tech stack can run like a well-oiled machine. Combating the challenges of a complex and convoluted tech stack begins with identifying unifying applications.