COVID-19 has put the business continuity plans of every SaaS company to the test, and the test isn’t over. But we’ve learned a few things in the last week that I’m hoping will help your organization. It’s all about people This isn’t a traditional BC/DR scenario, where a disaster like an earthquake knocks a data center offline. It’s about how we adapt to support employees connecting and operating from home, so we can maintain our support for our customers.

On March 16th ServiceNow released four emergency response apps free of charge to help organizations manage through the COVID-19 pandemic. To date nearly 1,000 different organizations have started leveraging these apps to assist their employees during the crisis. They include federal and state agencies as well as hospitals and healthcare organizations. ServiceNow is working with its partners, including Accenture, Deloitte, DXC Technology, EY and KPMG, to distribute and support the apps.

On March 16th, we announced our Customer Care Program, including four no-charge emergency response apps. We’ve already seen tremendous traction with the apps. As of March 25, nearly 1000 organizations have downloaded the apps. In addition, our amazing community has generated many new ideas, resources, tools, and stories. Some are best practices, some are specific to customers of the Now Platform®, and some come from ServiceNow partners who are helping with new apps, services, and strategy.

The COVID-19 crisis is everywhere and affecting everyone, especially IT professionals. During this time of the coronavirus (COVID-19) crisis, like many other enterprises around the world, Spiceworks Ziff Davis has also made work-from-home (WFH) mandatory for all employees globally. While this ensures the protection of our employees, it has caused great disruption because not every team was set up for immediate and effective remote work.

Settling into any new job can be exhausting. New faces, new desk, new computer, new kitchen (and new kitchen rules), new… everything. On top of that, there are forms to fill in and return to multiple onboarding stakeholders, passwords to create, HR policies to read.