Suppressing Alerts with Event Orchestration
Some events are just informational. Do they need to wake you up or interrupt you from other work? No. Suppress them with Event Orchestration.
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Incident Management
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Add Notes to an Incident with Event Orchestration
Kick start your incident response with the right context. Populate incident notes with wikis, runbooks, or additional notes to reduce tribal knowledge and codify response processes with Event Orchestration.
Process Automation v4.16.0 Release Notes
Product Managers Jake and Forrest are back to share exciting new improvements in the 4.16.0 release of PagerDuty Process Automation. Big news in this release: your Process Automation Enterprise Runners can now access secrets from HashiCorp Vault services local to the Runner. Jake shows us how it’s done.
Notification Alternatives to SMS
Product Managers Abby Allen and Vivek Raj Saxena join Engineering Manager Girish Shankarraman to talk with Mandi Walls about the challenges and regulatory environment of SMS notifications. SMS is a popular notification channel for PagerDuty users but other types of notifications can get you important information faster.
Enriching Incidents with Event Orchestration
Event data isn’t always helpful. Instead of parsing this by hand and hoping you’re reading it right, enrich these incidents. Add key fields that tell you exactly what’s happening immediately with Event Orchestration.
Pausing Incidents with Event Orchestration
Some incidents resolve themselves without any intervention. Getting alerted for these incidents is just an interruption that you don’t need. Pause incident creation and only get alerted if the incident doesn’t resolve in the usual timeframe with Event Orchestration.
10 Reasons AlertOps is the Preferred PagerDuty Competitor
PagerDuty recently made changes to their pricing plans by moving rules-based noise suppression features out of their Professional Plan into the Event Intelligence add-on module. AlertOps includes rules-based noise suppression features beginning in the Premium Plan. AlertOps plans offer more competitive noise suppression features vs PagerDuty plans.
Pagerduty Pricing:10 Reasons Alertops Value Your Money
Customers are not sure exactly which features they need to use when they sign up. After using PagerDuty, they discover they need to upgrade to another plan to get some features that they need. When compared to PagerDuty Pricing, AlertOps pricing plans are simpler and less confusing.
Why the Blameless Mission Matters Today
Blameless was founded over 5 years ago, in a world that looked very different than the world today. We were the first mover in the incident management space, setting the standards for what these tools should achieve. These days, concerns about reliability, incidents, and toil have hit the mainstream. Why have we seen the tech world enter an era where reliability is priority #1? Why do we believe that the Blameless mission matters more today than ever before?
The Unplanned Show, Episode 11: Donnie Berkholz on ITIL, DevOps and Platforms
In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.