Gimme 5 by FireHydrant is a look inside incident management at some of the world's most forward-thinking DevOps teams. In this episode, we talk with Alexia Loizides, Senior Manager of IT Service Management for payments platform Checkout.

We’re proud to share that we've been recognized as a High Performer and Enterprise Leader in Incident Management for the sixth consecutive quarter in the G2 Summer 2023 Report! In total, Rootly received nine G2 awards in the Summer Report.

There’s no denying it: in today’s interconnected world, Application-to-Person (A2P) SMS notifications have become an integral part of our daily lives. Whether it’s receiving crucial banking alerts, getting updates from our favorite retailers, or even surfacing a notification from PagerDuty when your service is down–SMS keeps us informed and connected. But have you ever wondered about the intricacies behind this seemingly straightforward technology?

In critical healthcare scenarios, swift response is the linchpin to saving lives. Enter code blue workflows – a set of protocols that guide healthcare teams in high-stress scenarios. When a patient’s life is at stake due to cardiac arrest, respiratory failures, or other life-threatening conditions, these workflows ensure a rapid, synchronized response.

Businesses and organisations are increasingly reliant on technology for their operations, the significance of alerting platforms has become paramount. Alerting platforms encompass the processes that enable organisations to acknowledge, respond, and to reduce various types of incidents that can impact their services. Incident alerts enable prompt responses,at the right time and minimise potential damage.

A critical partner in your supply chain just went down. An earthquake just hit your main operations hub. Breaking news about your organization just hit social media. Bad news first—there’s always another crisis or existential threat to your organization on the horizon. If you don’t have an established Crisis Response process and team in place, you’re running a high risk of failure.