Operations | Monitoring | ITSM | DevOps | Cloud

In today’s world, everything is online; cyber resilience is very important. Companies depend heavily on their IT setup to keep things running smoothly. But sometimes, cyberattacks, system breakdowns, or even natural disasters can mess things up big time. This can cause businesses to lose data and money and hurt their reputations. However, with the increasing importance of IT resilience in the digital age, CEOs and boards must prioritize and invest in this aspect of their business.

PagerDuty's Events API V2 lets you push events from your monitoring systems to PagerDuty. You can push such events when there is a triggered, updated, or resolved incident.

In IT, one metric stands out for its importance in assessing operational efficiency: Mean Time to Repair (MTTR). Why? Because every second counts, and when systems fail, the ability to quickly identify and resolve issues is critical to maintaining business continuity and customer satisfaction.But what exactly is MTTR? How do you calculate it? This article will explore the significance of MTTR, its various definitions, and the challenges and strategies involved in optimizing it.

The recent Microsoft Azure outage had a profound impact, disrupted services for countless businesses and individuals around the globe, and exposed the risks of relying exclusively on cloud solutions. This incident, triggered by a mix of technical failures and unexpected complications, resulted in substantial downtime, access issues, and operational interruptions across multiple industries.

ilert users can now seamlessly connect ilert with HetrixTools' monitoring capabilities. This streamlined integration ensures smooth IT operations with minimal downtime and faster issue resolution.

Many organizations face increased costs from excess noise, manual workflows, and long outage times. These inefficiencies negatively impact budget, service uptime, and, ultimately, customer satisfaction. With effective use of AI, you can give operators the most relevant, full-context incident data, providing a greater understanding of an incident within seconds.

Software is not perfect. And ultimately, it’s not a matter of if you will have an outage, but of when. With the increasing complexity and frequency of IT incidents, is your organization prepared to respond and recover when each second counts? Here at PagerDuty, we’ve compiled a list of best practices to keep your systems up and running.

When it comes to Incident Management, having the right tool can make all the difference between a swift resolution and prolonged downtime. While PagerDuty has long been a staple in the industry, many teams are finding more effective alternatives that better align with their needs and offer significant advantages. Here, we explore five compelling reasons to consider switching from PagerDuty to more efficient alternatives.

Incidents can happen anywhere at any time. They can be small, well-defined, and easily contained. They can be large, messy, and complex, like the major outage we saw recently. Or they can be somewhere in between. When incidents occur, mobilizing and coordinating responders is crucial to restoring service, protecting the customer experience, and mitigating business risks.