Enterprise IT is just a different animal. Whether it’s operating at scale, undertaking massive migrations, working across scores of teams, or addressing tight security requirements, engineers at these organizations can face different obstacles than their counterparts at smaller organizations and startups.

The travel industry is experiencing an unprecedented surge in demand from people seeking adventure and eager to explore new destinations. Given an abundance of choice and the desire to have a personalized experience, customers are turning to tour operators to remove complexity from planning so they can focus on the holiday and not on the process of planning it.

Incident management is a critical aspect of IT service management (ITSM) that revolves around restoring normal service operations as swiftly as possible after an unplanned interruption or reduction in quality. Also referred to as “incidents,” these interruptions could range from a minor issue like a single user being unable to access a service to a significant problem such as a server crash or network outage affecting many users.

Alexander is Senior SRE at Prezi, a video and visual communications software company. As a team, the Prezi SREs provide multiple services within the company. One of those is the observability stack where Prezi heavily relies on Grafana. Companies are always evolving to run more smoothly, serve their customers better, and operate in a way that is cost-effective.

According to the Harvard Business Review, 2022 saw more than 83% of businesses experiencing multiple data breaches. Ransomware attacks, in particular, were up 13%. With cyber security being such a hot topic for business owners, it’s no surprise implementing a zero trust policy has become so important. In this guide, we’ll cover how to implement zero trust and why it’s important for your business to do so. Let’s get started.

For DevOps and IT teams, incident resolution is an important aspect of predicting, resolving, and documenting service disruptions. It refers to the part of the incident management process where responders restore the service to functioning. Modern technology has come a long way, but it’s not without flaws. When businesses suffer from cyber-attacks, system crashes, and network outages, it impacts the organization on many levels.