Managed Service Providers (MSPs) handle a multitude of customer support cases, each requiring efficient routing to the right team member. Squadcast's Webforms provide a solution to expedite issue reporting and streamline resolution. In this blog, we will explore how MSPs can leverage webforms to enhance the customer support experience.

At Squadcast, we advocate for the principles of Site Reliability Engineering (SRE), which emphasize the critical importance of automating routine tasks to boost efficiency in Incident Management. We're aiding organizations in implementing these principles with one of our newest features: 'Workflows'. Workflows has been designed to automate manual facets of your Incident lifecycle, all while ensuring human-in-the-loop execution for critical decisions.

The most frenzied shopping day of the year – Black Friday – is fast approaching, and businesses around the globe are bracing themselves. However, imagine this – a massive number of eager shoppers ready to snag the hottest deal, and just when your website should be working at its best, it crashes, leaving behind frustrated customers and potential revenue slipping through your virtual fingers. This scenario is not entirely fictional.

When it comes to observability, we’ve found that most organizations have ~20 tools installed in their IT environments. With so many tools, it’s difficult for IT leaders to gain insight into how their tools are performing and determine how much value ITOps is bringing to the organization.

If you work in eCommerce, you can see the storm on the horizon. Black Friday, the biggest shopping day of the year both online and off, is only a few days away. Your services are going to hit usage spikes you possibly have never seen before. And it will be all aspects of your services pushed to your limit – people won’t just be searching, or just buying, or signing up for programs, they’ll be doing all of these at once. ‍ Most crucially, everyone else is offering deals too.