Working Effectively With Executives During an Incident
You’re in the incident channel rocking yet another incident. Comms are flowing, resolution is in sight, the team is grinding, and you’re feeling good. Then…
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Incident Management
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
The new principles of incident alerting: it's time to evolve
In the ever-evolving world of software engineering, the landscape is constantly shifting. New technologies emerge, best practices evolve, and how we build and run software continues to change. However, when it comes to incident alerting, it often feels like we're stuck in the past.
The Debrief: The connection between incident management and problem management
In this video, we talk through some of the nuances of incident management and problem management, why it's better to think of them as one, and how having more responsibility on teams to build and run their software and systems makes sense.
What is incident management?
Effective incident management involves not just responding to incidents but also detecting them early and preparing for future occurrences to minimize impact.
Why incident.io will play a pivotal role in the growth of WorkOS
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about why incident.io will be a key contributor in the growth of WorkOS.
Incident management vs problem management
The video explores the difference between incident management and problem management in modern organizations. It describes a common scenario where operations teams focus on immediate fixes, like rebooting systems, without addressing the root causes. Once the immediate issue is resolved, these teams pass the incident report to the developers, who are then responsible for digging deeper to prevent future occurrences.
Alon Levi, VP of Engineering at WorkOS, on his favorite incident.io features
In this snippet, Alon Levi of WorkOS highlights some of his favorite and most-used incident.io features: follow-ups and Workflows.
Event Orchestration Tips & Tricks
Principal Product Manager Frank Emery joins us to share some insights and best practices for PagerDuty's Event Orchestration tool. Get the most out of these powerful EO features!
Observability Pillars: Exploring Logs, Metrics and Traces
The ability to measure the internal states of a system by examining its outputs is called Observability. A system becomes 'observable' when it is possible to estimate the current state using only information from outputs, namely sensor data. You can use the data from Observability to identify and troubleshoot problems, optimize performance, and improve security. In the next few sections, we'll take a closer look at the three pillars of Observability: Metrics, Logs, and Traces.
Alternatives to SMS alerts
While SMS alerts are handy, they also tend to be tricky. Across 120+ countries, we continuously deal with compliances & regulations from Vendors, Government, and Phone carrier companies. Other alert channels similar to SMS are a lot less cumbersome with higher delivery rates. Let’s take a look at the available options to switch from SMS.