Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Get to Know Jira Ops and QA Combined

Jira Ops is a unified incident command center to give IT Ops and DevOps teams a single place for incident response coordination. This video walks you through a full Jira Ops demo, including how to use Jira Ops with your team. And how to manage a full incident workflow, from first alert to resolution and postmortem.

At the Center of Real-Time Operations: Using PagerDuty's new Atlassian Integrations

Over 3,000 Atlassian users count on PagerDuty’s 300+ integrations to power their end-to-end real-time digital operations—and we’re excited to launch a comprehensive set of integrations for the Atlassian suite, which allows Atlassian users to add PagerDuty’s real-time digital operations capabilities to their everyday work.

IBM & PagerDuty: Driving Real-Time Operations Excellence

PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

Unleash the Power of Anywhere IT Ops with Enterprise Alert and its Mobile App

When we introduced ‘remote actions’ in 2012, i.e. the execution of IT automation tasks from your smartphone, we aimed at empowering the mobile (IT) workforce of the future. We aimed at relieving IT people from being bound to their desks, notebooks and PCs.

PagerDuty for AWS: New Integrations to Drive Real-time Operations

Interested to learn how new PagerDuty integrations for AWS can help your teams drive real-time digital operations? Join Joe Norman, AWS Solutions Architect and Eric Burns, PagerDuty Senior Solutions Architect as they discuss how PagerDuty integrations have optimized real-time operations for AWS customers like William Hill, FanDuel, Pitney Bowes, and Xero.

Take your ITIL incident management to the next level with Enterprise Alert

ITIL incident management aims to manage the lifecycle of all incidents. And the simple goal is rapid response and resolution, hence IT uptime, as modern IT is the backbone of a rapidly growing number of processes. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents.