Operations | Monitoring | ITSM | DevOps | Cloud

Terraform is an open-source infrastructure as code (IaC) software tool created by HashiCorp. It allows users to define and provision data center infrastructure using a high-level configuration language known as HashiCorp Configuration Language (HCL) or optionally JSON.

If there’s one thing for certain – you can expect IT incidents in 2024. These could be cybersecurity incidents, system outages, or even just degraded performance. Despite the severity, even mild degraded performance can affect your users negatively. Maintenance without proper communication can decrease your reliability. Moreover, outages are costly.

Modern SecOps teams use Security Information and Event Management (SIEM) software to aggregate security logs, detect anomalies, hunt for threats, and enable rapid incident response. While SIEMs enable accurate, near real-time detection of threats, today's SIEM solutions were never designed to handle the volume of security data organizations generate daily. As daily log ingestion grows, so do the costs of data management.

In the wake of the Microsoft-CrowdStrike incident on July 19, 2024, Squadcast community has been actively reflecting on the lessons learned from this disruptive event. This global outage, affecting 8.5 million Windows machines, has served as a critical case study for incident management and operational resilience.

With the range of disparate personalities and ways of thinking on your team, how do you get everyone to see something the same way? Moreover, how do you get your whole team to actually perform a task or a process in the same way, every time? Business process maps are a framework intended to do just that: layout a process graphically so that everyone has the same vision of it and can perform it the same way.

Effectively, a customer portal is an online platform, usually a website or an application that allows your customers to access your services through the internet. With the help of a customer portal, they may be able to log into their account, see relevant information such policies and invoices, review past deliveries and orders, and adjust options to make your service suit their needs better.

Distributed tracing is becoming a critical component of any application's performance monitoring stack. However, setting it up in-house is an arduous task, and that's why many companies prefer outside tools. Jaeger and Zipkin are two popular open-source projects used for end-to-end distributed tracing. Let us explore their key differences in this article.

Microservices architectures have revolutionized software development, enabling scalability and flexibility. However, they also introduce complexities in system monitoring and troubleshooting. Effective logging is crucial for maintaining visibility and diagnosing issues in these distributed environments. This comprehensive guide explores best practices for microservices logging, helping you navigate the challenges and implement robust logging strategies.