Knowledge is a vital asset for Service Management. But not all knowledge is created equal. In ITIL, knowledge comes in different forms, and understanding these various knowledge types is essential, as each one presents its own set of challenges when it comes to effectively sharing, utilizing, and transferring this valuable information. The good news is that leaders can develop strategies to ensure this information is leveraged to its fullest potential.

There’s a big difference between getting something done and getting it done right, and that difference is what quality is all about. In a field like IT, where technology and expectations are constantly evolving, understanding and measuring service quality is more important than you might think.

Editor’s Note: This post is part of the “SAP Mobile Advisor” series now hosted on Zebra’s Your Edge blog and podcast channels. If you missed the first two posts, you can catch up here and here.

Observability is a buzzword that has gained a lot of traction in the IT industry lately. But what does it really mean, and how does it relate to the challenges that modern IT organizations face? At SolarWinds, we believe that the current analyst definitions of observability are too narrow and APM-focused. They focus too much on the cloud, neglecting critical on-premises assets and restricting where customers can deploy their observability solutions.

The Known Exploited Vulnerabilities Catalog (KEV) is a database published by the US Cybersecurity and Infrastructure Security Agency (CISA) that serves as a reference to help organisations better manage vulnerabilities and keep pace with threat activity. Since its first publication in 2021, it has gone beyond its US federal agency scope and has been adopted by various organisations across the globe as guidance for their vulnerability management prioritisation frameworks.

Tracing follows requests as they move through an entire network, from the initial client request to the final response. In financial services, end-to-end tracing is essential for maintaining robust security, ensuring comprehensive observability of system operations, and understanding chains of events in case of issues or anomalies.

Anyone who’s worked in a customer-facing role knows the pressure to find the correct answers quickly. Emotions are high when something is broken, or there’s an outage. The customer is angry. You’re stressed. And your boss is watching and wondering why the problem hasn’t been fixed. You need to troubleshoot quickly and provide the right information ASAP. As a support professional, you want to give customers and stakeholders the best possible experience.

Adopting best practices for software deployment is essential to maintaining a high standard of quality, minimizing downtime, and ensuring that your applications meet user expectations. Here are five best practices to help you deploy your software more securely and reliably.

DevFinOps presents a paradigm where cost responsibility is linked with development and operations. This system is particularly good if you work in Cloud environments. Introducing of FinOps or the Finance + DevOps practices into the development cycle could supply your business with hidden cost-saving possibilities.

Your team is responsible for ensuring the reliability and performance of your organization’s critical applications and infrastructure. What keeps you up at night? Your applications are more complex, distributed and cloud-native than ever, meaning that understanding what’s happening under the hood has never been more complex than it is now. Is it system bugs, or data bottlenecks? Chasing alerts for latency or service degradation that may or may not be business-critical?