Operations | Monitoring | ITSM | DevOps | Cloud

A month and a half ago we released ValidKube, our first OS project that fused the capabilities of three other popular OS tools (kubeval, kubectl-neat and trivy) in a single easy-to-use microsite. Using the microsite, any user could ensure the security and hygiene of their K8s YAML, with just a few clicks of the button, pretty much on the fly. ValidKube was born out of a straightforward concept and we were happy to see its user-friendly approach resonate almost immediately.

A year ago, we launched the Orchestration center capability in Freshservice. At that time, little did we know that it would turn into a vital driver of customer delight with over 40 apps in just one year! With new third-party applications joining the Apps Marketplace almost every month, we are set to address an expanding range of business needs with an extensible solution that perfectly integrates with the organization’s ecosystem.

One of the most challenging things when writing about DevOps and ITIL is finding the perfect phrases to define both of them. They not only mean different things to different people and organizations but are also implemented & used very differently. Let’s glance through their definitions first.

Status pages are a valuable asset for any website or SaaS business – especially today when outages and downtime have never been more common and uptime expectations have never been higher. Whether your site is down or all systems are perfectly operational, hosted status pages provide external users and internal stakeholders with a single source of truth regarding uptime performance. When done well, status pages are elegant and custom-branded.

Last week, Cribl launched the latest component of its observability architecture: Cribl Edge. ICYMI, Cribl Edge is a next generation observability data collector that greatly simplifies gathering your metrics, events, and logs. Edge incorporates all of the capabilities of Cribl Stream’s workers, allowing you to route, redact, filter, and enrich data directly from the source. Why is this important?

The past two years have seen erratic cloud spend thanks to the upheaval caused by the global pandemic. Looking ahead to 2022, business is beginning to normalize. Within that “new normal,” there is no question that cloud is more popular than ever, and Kubernetes is at an all-time high. Some companies are continuing to operate remote, or find that they are thriving thanks to an investment in the cloud.

I’m sure many of you have heard of our Machine Learning Toolkit (MLTK) app and may even have played around with it. Some of you might actually have production workloads that rely on MLTK without being aware of it, such as predictive analytics in Splunk IT Service Intelligence (ITSI) or MLTK searches in Splunk Enterprise Security.

You know you need to secure your software supply chain. Everyone’s telling you that these days - your executives, your vendors, even the United States government. Your organization has an initiative to do so, or maybe they’ve brought in an expert to help you achieve this goal. But hold on a minute - do we have a shared understanding of what a software supply chain is, and what exactly makes it secure?

A brownout is an intentional but temporary disruption of service. Why would a company purposely cause a brownout and when does it make sense? In this post I will explain the what and why of brownouts, and provide some recent examples.

When building an incident response process, it’s easy to get overwhelmed by all the moving parts. Less is more: focus first on building solid foundations that you can develop over time. Here are three things we think form a key part of a strong process. I’d recommend taking these one at a time, introducing incident response throughout your organisation. Just being honest: we’re a startup selling incident management software.