Operations | Monitoring | ITSM | DevOps | Cloud

Refined User Experience, New Executive Visibility, and Enhanced Cloud Monitoring with Splunk Enterprise Security 7.0

Just like that, another year has gone by full of remote work, virtual conferences, and lengthy Zoom calls. And, although we were not able to see our fellow Splunkers in person at.conf21 that didn’t stop us from previewing the latest enhancements to Splunk Enterprise Security. And now, it gives us great pleasure to announce that Enterprise Security 7.0 is available!

How proactive support operations can reduce customer escalations

Minesh Patel, senior manager of support account management at ServiceNow, and JP Renaud, senior director of support management at ServiceNow, contributed to this blog. As part of our customer service and support team, the ServiceNow support account management (SAM) and customer escalations (CE) teams are committed to averting situations where performance affects customers’ ability to operate their business.

Discover Database Servers In 3 Steps

I recently had a cloud migration client who was at the beginning stage of their discovery phase and looking to jump straight to “which database platforms should I be using in the cloud?” - a tall ask you might say, but following the three steps below they were able to discover and analyze all of their database servers in just two weeks.

Top Dashboards For Remote Digital Employee Experience Monitoring

Your business is already operating in a hybrid model, isn’t it? Perhaps, you are deciding to become an entirely remote workforce. Whatever be the case, IT must support employees working from multiple locations and track remote digital employee experiences using real-time dashboards. In this article, we are going to cover three Digital Experience Monitoring dashboards to help your team identity and troubleshoot problems that your employees might face in their home environment.

14 Ways To Leverage AI To Better Connect With Customers

Artificial intelligence has been a hot topic of conversation among agency leaders for some time now, and mass adoption of AI as a valuable marketing tool is already well underway. While brands come up with innovative ways to use AI to meet their strategic business, marketing and sales goals every year, they also learn a lot through trial and error in the process.

Optimizing Database Connection Loads With PgBouncer and Testwick

The majority of engineers know that a minor misconfiguration might lead to some big troubles. Usually, we tend to forget the importance of that tense when we are configuring a new tool or a new service, as our focus is initially to make the tool functional and to evaluate if it fits our needs. Mattermost Cloud hosts thousands of workspaces which each one needs to have a different database backend, as in Mattermost we think that isolation is one very important aspect in our security guidelines.

CircleCI now offers the most generous free plan anywhere

TL;DR: Our free plan is newly re-launched, giving teams access to more build minutes, larger resource classes, and our most popular features formerly only available on paid plans. Visit our sign up page to get started today. Our mission has always been to help teams deliver software faster and better, and today marks a huge milestone for development teams everywhere: we are proud to now offer the most feature-rich and most generous free tier for CI/CD on the market.

What developers get, out-of-the-box, from the most generous free plan anywhere

Freemium plans are a great way for companies to introduce developers to their products and offer a hands-on demonstration of the value they provide. But it can be extremely frustrating for developers when a free tier limits access to key features or doesn’t provide enough capacity to evaluate how the product performs in real-world development scenarios.

How Automated Application Monitoring Saves Time and Money

With the increase in demand for technology and quality assurance, companies are looking to improve their products day by day. For many, time and workforce are limited, so companies are interested in solutions that automate their day-to-day work. Whether developing software or testing it, almost every part of application lifecycle management is reliable on the human workforce. But some parts like monitoring, tracking, and alerting can be automated using some latest software.

Top 5 user-requested synthetic monitoring alerts in Grafana Cloud

We often hear from Grafana Cloud users who are asking for guidelines on how to write better alerts on synthetic monitoring metrics and get notified when synthetic monitoring detects a problem. We already ship a predefined alert in Grafana Cloud synthetic monitoring. A predefined alert that we ship is alerting on the probe_all_success_sum metric and makes use of the alert sensitivity config to create multiple Grafana Cloud alerting rules. Check out synthetic monitoring alerting docs for details.