If you are reading this, chances are you aren’t at your office. And if you are, that office is very different than how it once was. Heck—we’re all different now, we think about work differently, we interact with colleagues almost exclusively through our screens, not face-to-face. So if offices aren’t the same and we’re not the same, then the teams that support us shouldn’t be the same either, right?
After much anticipation, Windows 11 has finally arrived, taking over as Microsoft’s primary Operating System. With a modern, sleek aesthetic and rearranged start menu and taskbar navigation, the new OS has caught the eyes of the members of the global workforce who will be using it daily very soon (or, at least, before Windows 10’s 2025 end-of-life date). But it’s also caught the eye of a group of people who are a bit more anxious about this change: IT professionals.
Forget the vanity metrics and the steady but painfully slow progress plans. HR professionals want to meet the demands of modern employees and rise to the challenge of a hybrid workforce by making a lasting change right now. That’s the dream, right? A happy employee stays your employee. A happy employee gets work done. A happy employee makes your company profitable. If we all had happy employees, we’d be happy.
We are happy to provide an open-source Terraform module enabling automatic delivery of CloudTrail logs from S3 to a Kinesis Data Stream.
As the Senior Delivery Manager for Flutter UK&I, I’m tasked with overseeing the digital experience for roughly 7,000 employees across Europe. Ultimately, my team and I are responsible for ensuring things like server hosting, Office 365, SSO, Azure and other digital work components function in a frictionless manner for our employees—both in office and remotely. That’s the underlying philosophy, at least.
Every workday you open your laptop or start your desktop, and you wait. For some, that wait is a mere blip in the day, a few seconds, for others that wait can seem interminable. A few months ago, our engineering team set out with the task of exploring what variables really impact a slow device performance. During the course of their research, the team uncovered answers to very specific questions like: What is the average startup time for a work device? (Hint: it’s less than five minutes).
‘Power-hungry data centers greedily devour diminishing water supply!’ – This might be my own frequency bias, but I feel like every headline today references data centers and the existential threat they pose to the environment. Perhaps it’s the sensational numbers and estimates that pull me in: So here I am, uncomfortably deep in the rabbit hole, reading about adiabatic processes and wet cooling towers (experts in the U.K.
“Experience is truth.” That was one of the slogans my colleagues and I came up with in our first meeting as the newly-formed Digital Employee Experience team at ABN AMRO, one of the largest banks of the Netherlands. The subtext being that Digital Employee Experience, had to be top of mind for every IT project, even if that meant some unconventional thinking. But we were ready for unconventional.
Recently I got the chance to speak with Neil Keating, Co-Founder and Chief Experience Officer at Bright Horse, a full-service IT experience consulting and training company. Neil’s candor and deep knowledge about IT Operations and digital experience was obvious from the start. Find a brief clip of our conversation here and several helpful nuggets for IT leaders in the text below!
Every year during the holidays, our customer, a multinational professional services organization, has thousands of IT tickets built up due to employees on vacation. As the IT teams reached out and didn’t receive a response, their performance metrics ticked up, impacting their quarterly goals and customer satisfaction. In defense of these employees, we all know what it is like to come back to an overflowing inbox.
