At Sportsbet, an Australian online betting company with more than 1.25 million customers, one thing we’re not willing to take a gamble on is customer security. That means having strict identity and access management protocols in place to protect customer data and get better visibility into whom our employees are and what they have access to.

Work changed in 2020, but not just for the lockdown period—it changed forever. It’s become increasingly clear that we won’t return to the old working model. Workers have become accustomed to the autonomy of a remote environment. The 2021 Employee Experience Imperative found that six in 10 employees prefer some amount of remote work. As vaccine rollouts make office work possible again, employers are realizing hybrid is the future.

In the new world of remote and hybrid work, creating great employee experiences is more important than ever. That’s why I’m excited that ServiceNow is acquiring Mapwize, an indoor mapping and wayfinding company based in Lille, France. The future of work is hybrid. As more enterprises implement hybrid work regimes, they’ll need indoor mapping and wayfinding capabilities to help guide current and new employees to their workspaces.

Updated May 5, 2023 In banking, insurance, and wealth management organizations, it’s imperative to enhance customer experience to stay competitive. Although digital transformation has improved the front office and customer engagement, it’s not enough. Financial services organizations also need to provide good employee experience, protect against risks, cut costs, and accelerate innovation. It’s a tall order for any highly regulated organization.

At JG Summit Holdings, one of the biggest conglomerates in the Philippines, we drive business growth with a passionate mindset: “Dream big. Take bold, brave steps. Get it done.” Empowering employee productivity and efficiency has a big impact on the customer experience and, ultimately, on our business.

In just the last two years, ServiceNow has doubled the features and functionalities of the Now Platform to manage larger, more complex workflows for the new world of hybrid work. As demand for digital transformation grows, so do expectations for effectively leveraging data to create highly personalized experiences for customers and employees and to unlock productivity across the enterprise.

The pandemic has made clear that businesses can’t work in silos anymore. That reality extends to customer experience (CX) and employee experience (EX). The path to success is integration between the two to create a total digital experience, because happy employees produce happy customers. “The employee and customer experience are like a mobius strip or infinite loop.

Nick Borgwardt, director of ITx workflows at ServiceNow, co-wrote this blog. How do I reset my password? How do I add someone to a distribution list? How do I request ergonomic home office equipment? At many companies, when employees have questions like these or need help, they face the complexity of threading together siloed processes. Sometimes a task can require getting in touch with multiple departments, creating friction and frustration. Other times, it’s not even clear where to start.

A Maori proverb says, “What is the most important thing in the world? It is the people, it is the people, it is the people.” At New Zealand Trade and Enterprise (NZTE), a government-owned business development agency responsible for supporting exporters from more than 50 countries, we live by that proverb, keeping people at the center of everything we do. Our aim is to promote a productive, sustainable, and inclusive economy in New Zealand and the world.

July 30 is System Administrator Appreciation Day. We honor all 33,000 ServiceNow system administrators who help make the world of work better for people. From overseeing instance security updates and critical configurations to proactively maintaining instance health, you are critical to the success of ServiceNow projects. Thank you. To show our appreciation, we want to ensure you know how to prepare for every stage of the system administrator journey.