Some of the earliest memories of my career involve getting spammed by hundreds of emails from monitoring systems. After managing to find an issue, I’d scroll through endless logs trying to find obscure bugs that are impossible to recreate. I’m sure you’ve been there. I’ve spent many hours, days, and even weeks pressing “Page Down” on my keyboard trying to find a clue pointing me toward the root cause. I’m here to tell you: there’s a better way.

The start of a new year brings the familiar sentiments of “New Year, New Me!” or in 2021’s case, “New Year, New Perspective.” Ushering in a new year provides an outlet for personal reflection but it’s also a time for organizations to review and establish their business objectives. As the new year kicks off, perhaps one of your organizational goals is to invest in a new IT Service Management (ITSM) solution.

Application programming interfaces (APIs) allow applications to communicate, interoperate, and share information with one another. APIs have been mainstays at companies like Google, Salesforce, and other smaller but innovative organizations for decades. Now, they’re also common in the public sector, with a wide range of agencies actively using hundreds of APIs.

Running your IT infrastructure from the cloud can be a smart choice for modern businesses. Cloud computing allows you to build a scalable, flexible architecture at an affordable price. But few businesses are 100% on the cloud. Businesses may have legacy systems or specific resources that work better on-premises, or they may have made a significant investment in on-premises hardware.

Running your IT infrastructure from the cloud can be a smart choice for modern businesses. Cloud computing allows you to build a scalable, flexible architecture at an affordable price. But few businesses are 100% on the cloud. Businesses may have legacy systems or specific resources that work better on-premises, or they may have made a significant investment in on-premises hardware.

An Internet Information Services (IIS) web server is a secure and advanced web server running on the Windows operating system. It’s used for hosting websites, applications, and services and sharing information with users over the internet or intranet. IIS web servers generate a massive amount of raw and unfiltered logs every day.

Nowadays, organizations can’t afford to ship software with a terrible end-user experience. Doing so is begging for your current customers to become former customers, since the competition is just a few clicks away. In today’s post, we’ll give you seven practical tips you can adopt right away to improve the end-user experience of your sites and apps so your customers remain your customers.

For many businesses, one of their ultimate goals is to provide excellent services to their customers. But what about the employees facilitating the customer experience? Today’s employees are more reliant than ever on technology to help them do their jobs effectively, which in turn enables them to better serve external customers. And let’s face it, employees are customers, too. How can companies provide a positive employee experience with the technology they use daily?

An Internet Information Services (IIS) web server is a secure and advanced web server running on the Windows operating system. It’s used for hosting websites, applications, and services and sharing information with users over the internet or intranet. IIS web servers generate a massive amount of raw and unfiltered logs every day.

Recently, I was asked to comment on “…what skills IT practitioners should plan to learn or improve as we head into 2021.” While a few of those thoughts appeared online I wanted to provide a bit more detail and context here. Before digging in, you should know I’ll answer this question twice. The second answer will be the IT-centric one everyone expects to hear. But the first answer is, in my opinion, more honest, accurate, and relevant.