As the Managed Service Provider (MSP) landscape continues to evolve, developing a robust MSP monitoring strategy is essential for MSPs wanting to stay ahead in an increasingly complex digital environment.Rapid advancements in technology, coupled with the growing complexity of IT environments, necessitates a shift in how MSPs approach monitoring. The fiercely competitive MSP market and external pressures on costs such as cloud pricing mean that customer expectations are high but profit margins slim.

Today I’ll cover a few points on DEX vs. DEM. Many organizations have adopted Digital Employee Experience (DEX) Monitoring, and many Digital Experience Monitoring (DEM), some both. Sometimes the terms are used interchangeably, and sometimes these methodologies overlap. I’ll cover a few points that should hopefully clarify the differences and the overlaps.

As the dust settles from the CrowdStrike outages we reflect on how adopting a heterogeneous IT strategy when adopting technologies can increase your organization’s resilience against outages and mitigate risks.

When your IT systems are nearing capacity, you need to make decisions to expand provision, and many of those decisions will revolve around the choices you make to scale up vs scale out. For many the decision is intrinsically linked to their choice of platform and whether they are looking at cloud based, hybrid infrastructure or on-premises led strategies.

The Azure Well-Architected Framework for Azure Virtual Desktop Workloads details certain key considerations that you should include when architecting the monitoring of your AVD workloads and deployments. These key considerations are: Whilst native tools are provided, to meet the criteria of the Azure Well-Architected Framework, significant configuration is needed to leverage Azure Monitor. Monitoring AVD requires you to configure at least one Log Analytics workspace.

Do you have a Business Continuity Strategy? A successful business always has strategies to keep it running. But even with the best strategies, disruptions can always occur and cause losses. Natural disasters, pandemics, human error, fires, and other unpredictable events can potentially affect how you run your organization and serve customers. The best way to shield your business from the crippling effects of a crisis is to have a business continuity strategy.

Do you need a “Cloud Exit Strategy”?. In recent years, cloud services have become an integral part of the digital infrastructure for businesses of all sizes. Organizations are increasingly leveraging cloud computing to enhance their operations.

In a fiercely competitive market, against a background of vendor licensing cost changes that are impacting profit margins, many MSPs offering digital workspaces are modernizing to remain relevant and futureproof. Many managed service providers have historically focused mostly on uptime/downtime, resource monitoring and so on. Automation tools are reducing the value of conventional managed services.

A Comprehensive Guide for SREs Build Foundational Knowledge on How etcd fits into the Kubernetes Ecosystem etcd is the single source-of-truth data store for the Kubernetes cluster. As a Key-Value store with advanced features, etcd stores mission-critical Kubernetes data: configuration data, the cluster state and metadata. This information is key for the Kubernetes cluster to scale and self-heal. If etcd malfunctions, it can cause failures on the Kubernetes cluster.

In the ever-evolving world of IT infrastructure, there’s one question that often ignites passionate debates within IT teams: ‘What’s the golden ticket for our business?’. Hybrid cloud solutions are like stumbling upon hidden treasure in the vast IT landscape. But diving into them isn’t a leisurely stroll—it’s a thrilling adventure, complete with unexpected twists and turns. Each new step reveals new complexities, unraveling the quest for seamless integration.