A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages.

eG Enterprise is designed to be deployed automatically at scale within IaC type workflows and by products such as Nerdio Manager that facilitate automation. Deployment of eG Enterprise can be automated with or without Nerdio Manager. Many of our customers do choose Nerdio Manager to automate other workflows and to create and manage images for Azure Virtual Desktop (AVD) deployments.

Previous versions of eG Enterprise limited the eG Manager integration to a single ITSM system such as ServiceNow ITSM, Autotask, JIRA or others. This limitation was particularly cumbersome for SaaS and MSP (Managed Service Provider) deployments where each tenant/customer may have had their own preferred ITSM system. Our latest release lifts this restriction. ITSM integration can now be done for a specific Organization, Organizational Unit, or even User.

The reviews are in! We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. Moreover, eG Enterprise APM was ranked in the top spot out of 14 vendor solutions.

An Azure Load Balancer is a Layer-4 (TCP, UDP) load balancer that provides high availability by distributing incoming traffic among healthy VMs. A load balancer health probe monitors a given port on each VM and only distributes traffic to an operational VM. Azure Load Balancers are frequently used in Azure Virtual Desktop (AVD) deployments. From our work with Azure Load Balancer, we think there are 4 key metrics and events you should proactively monitor and alert on.

“If you are a managed service provider (MSP) in Switzerland, your customers are very likely Swiss customers, so they speak the local language, and they want their data to be in Switzerland, and they want your service provider to comply with all the Swiss regulations. And the same is true in 190 other countries, especially after last year,”

These days, many IT executives believe that it is easier to deploy applications in the cloud than on-prem. They are also often under the misconception that once an application is hosted in the cloud, it is the responsibility of the cloud service provider to maintain the availability and performance of the application.

eG Innovations is an IGEL Ready partner, and I’m delighted to let you all know that we are a silver sponsor at the IGEL DISRUPT End User Computing (EUC) Forum taking place in Munich, February 14-16, 2023. DISRUPT is a major global event focused on end user computing and the delivery of secure, high-performance digital workspaces to increasingly distributed hybrid workforces, from the cloud.

Are Citrix latency causing issues for your end users? Pin-pointing the root-cause of latency can be a challenge because it can occur in any part of the network and in any tier. Knowing where to start troubleshooting can mean the difference between end-users not noticing and a flood of support tickets on the service desk. In this guide I teamed up with eG Innovations to talk about what Citrix latency is, why it matters, and how we can improve it.

This is just a quick blog to draw attention to some new and enhanced monitoring dashboards we have added to eG Enterprise in the upcoming release (v 7.2) to provide quick and powerful overviews of a range of AWS services. As with all our dashboards, color-coded overlays provide guided drilldown for help desk operators and administrators. If a component has an issue, an amber or red indicator is overlaid to allow the viewer to click through to further diagnostic information.