Operations | Monitoring | ITSM | DevOps | Cloud

Building Auvik Into Your MSP's SOP (Video)

Standard operating procedures—more commonly known as SOPs—are written, step-by-step instructions that describe how to perform a routine activity. While you can create an SOP for anything, an MSP SOP that outlines technical procedures is a well-known path to increasing efficiency in your business. Whether you’ve got existing MSP SOPs you’re interested in updating, or you’re looking for some basic steps to build brand-new SOPs around, you’ve come to the right place.

How to Generate Client Referrals as an MSP

I speak to a lot of MSPs every day, and I’m always asked for advice on meeting new prospects. Finding new clients is one of the biggest challenges they all face. “Have you tried asking your existing clients for referrals?” is my stock answer. And for good reason—prospects referred to you by an existing client are four times more likely to buy than any other opportunities. Here are a few of my tips on how to generate client referrals from existing clients.

How to Explain Zero Trust to Your Tech Leadership: Gartner Report

Does it seem like everyone’s talking about Zero Trust? Maybe you know everything there is to know about Zero Trust, especially Zero Trust for container security. But if your Zero Trust initiatives are being met with brick walls or blank stares, maybe you need some help from Gartner®. And they’ve got just the thing to help you explain the value of Zero Trust to your leadership; It’s called Quick Answer: How to Explain Zero Trust to Technology Executives.

Terraform vs Pulumi

Terraform and Pulumi are both Infrastructure as Code (IaC) tools. They allow you to manage, provision, and configure your infrastructure using code, which makes it easy to automate your infrastructure deployments and manage them in a version control system. Terraform is an open source tool developed by Hashicorp. It’s popular among developers because it’s easy to use and has a wide range of community-developed plugins and integrations.

Welcome to the Experience-Driven NOC

At Broadcom Software, we strive to build the most scalable operational software in the market. We work to ensure that our network monitoring software can track how constant network changes affect user experiences. As a global provider of networking equipment, we understand that there will always be changes happening on today’s enterprise networks, especially the internet. That’s why we build and refine our monitoring software to align with constant change.

Site Reliability Engineering, Site Reliability Engineers and SRE Practices: State of Adoption

Site reliability engineering (SRE) is what you get when you treat operations as if it’s a software problem. The mission of an SRE practice is to protect, provide for and progress the software and systems offered and managed by an organization with an ever-watchful eye on their availability, latency, performance and capacity.1.

How to Measure Data Center Sustainability

Sustainability is one of the biggest, if not the biggest, topic in the data center industry today. A sustainable data center is a facility that can maintain operations at a high level of efficiency over time. It is important for data centers to be as sustainable as possible because they use a lot of resources which makes reducing their environmental impact and carbon footprint top priorities. It is also important because these facilities need to comply with corporate sustainability initiatives.

Native vs cross-platform mobile app development

In just a decade, smartphones have become ubiquitous. They facilitate communication via texting and calling, provide entertainment, enable administration, and offer utilities for their users in the form of applications. Users access these mobile applications through their app store, whether it is Apple’s App Store or the Google Play Store. Developers construct them with the smartphone’s operating system in mind. The two mainstream operating systems that are targeted are Android and iOS.

Elastic Enterprise Search 8.4: Supercharged relevance for Elasticsearch

In Enterprise Search 8.4, hybrid ranking for vector similarity is now available from the main querying endpoint, commonly known as the _search Elasticsearch endpoint. Introduced as a standalone query endpoint in 8.0, vector querying functionality (specifically, kNN vector similarity) greatly simplifies and accelerates the process of crafting and issuing queries that leverage the native vector querying capabilities of Elasticsearch along with the tried-and-tested traditional scoring algorithms.

Top Online Courses That Will Definitely Benefit Your Employees

Are you looking for ways to improve your employees' productivity? Employees are the backbone of any company. They are the ones who keep things running and make sure that everything is done efficiently. As a business owner, it is important to invest in your employees and help them grow professionally. One way to do this is by providing them access to online courses that will benefit their careers. This blog post will discuss some of the top online courses that will definitely benefit your employees. Let's get to the list.