Operations | Monitoring | ITSM | DevOps | Cloud

Join the Mattermost mobile beta program: v2.0 is now live!

Get ready for the future of Mattermost mobile. Beta testers can now access Mobile v2.0, including multi-server support — our most requested mobile feature ever. We’re also bringing you a number of usability enhancements and performance improvements to make you productive on the go. If you want to be on the cutting-edge of Mattermost mobile development, we’d encourage you to join the mobile beta program today.

Top-10 Cisco Live 2022 Announcements/Highlights

It was great to be back in person for the Cisco Live 2022 annual conference that happened in Las Vegas from June 12 to June 16, 2022. CloudFabrix is a Cisco solution partner and we had our booth #3645 on the show floor where we showcased our Robotic Data Automation Fabric (RDAF) and how it can help accelerate AIOps and Observability projects. We got a lot of interest from many enterprises, partners, and community members.

Network Basics: What Is SNMP and How Does It Work?

Simple Network Management Protocol (SNMP) is a way for different devices on a network to share information with one another. It allows devices to communicate even if the devices are different hardware and run different software. And despite any rumors you may hear, it’s not going anywhere anytime soon.

What It Means to Be an Incident Commander

Leadership is essential in an organization. Establishing a leadership hierarchy helps teams avoid getting confused about who to turn to with questions and concerns, allowing them to focus their efforts where needed. High-quality leadership is vital to success but becomes even more important when the pressure to resolve an issue with minimal downtime is turned up.

JSON Basics: Building Blocks for Workflow Automation

Automation workflows add a lot of value to an organization’s day-to-day operations. At a minimum, they streamline the execution of complex, multi-step processes, thereby allowing people to focus on higher-value tasks. On top of that, automation workflows can provide valuable insights through the metrics that they gather – including the number of requests, the date and time they were requested, the time it took to complete each request, who made the request, and much more.

Here's how Machine Learning puts the 'personal' in ecommerce personalization

You can transform your search box into your sales rep—when you have the right tools. An impactful customer experience that drives purchases and loyalty isn't just about delivering what a customer says they want — it's about predicting and proactively serving up what they need. We might be able to imagine this work in a store with salespeople. But as organizations scale and customer interactions happen across digital and in-person mediums, their data grows.

Grafana reporting: How we improved the UX in Grafana

Behind every feature in Grafana, no matter how big or small, lies a lot of hard work, commitment, and attention to detail. At Grafana Labs, we use a cross-functional team approach to come up with ideas and solutions that ultimately make our products more usable, resilient, and adaptable to user needs. To achieve this, we work collaboratively across the UX, product, and engineering disciplines.

Common DevOps Roles and Responsibilities

DevOps-oriented engineers live at the intersection of IT operations and software development: understanding much of what it takes to maintain IT infrastructure while also being able to write code and deploy new services. DevOps-minded teams not only create services — they also maintain them. A DevOps structure forces teams to take accountability for their applications and infrastructure instead of allowing developers to throw code over the proverbial wall to IT operations.

Is ITIL for Everyone? Pros and Cons of ITIL

ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL framework works in every single scenario and for every industry. And, while we’re not shy about singing its praises, we also like to keep things real. Therefore, let’s take a look at the ITIL framework and ask ourselves: what are some of the pros and cons of ITIL?