Operations | Monitoring | ITSM | DevOps | Cloud

Prevent XSS attacks with browser testing

Security is a never-ending battle on the web. You can have a server up in just a few minutes, and the next minute, someone is already trying to hack into it. These attacks could be automated using malicious bots or launched manually. Websites can be targeted by a malicious user trying to compromise your web presence or data. Cross-site scripting (XSS) is just one type of attack your site may be vulnerable to.

Top 7 IT service management metrics you need to measure

How do you measure the success of your IT service delivery if you’re not closely monitoring the numbers that dictate the efficiency and effectiveness of an organization’s service delivery? As IT leaders, you need to measure the performance of service desk processes by tracking critical ITSM metrics to understand the impact on overall business goals. Many IT service management (ITSM) metrics can give you a clear picture of where you stand on the IT service delivery podium.

Implementing Synthetic Monitoring with Telegraf and Logz.io

In my previous blog post, we explored key questions about Synthetic Monitoring, such as what it is, why it’s important, how it works, and how it compares to Real-User monitoring. Synthetic Monitoring is becoming an increasingly-popular method to continuously monitor the uptime of applications and the critical flows within them so that DevOps, IT, and engineering teams are quickly alerted when issues arise. Unfortunately, a good Synthetic Monitoring tool can be expensive.

On moving over a million uptime checks per week onto fly.io

The other day, a friend told me about fly.io's nice developer experience (DX). For my day job, I work on improving wrangler2's DX, so naturally it had me curious. I went from "I'll just play around with it, maybe give it a toy workload" to "holy shit, what if I quickly rewrite my business's AWS Lambda + SQS stack to fit entirely within their free tier" in about 90 minutes. It wasn't that simple in the end, but I did manage to migrate most of my active workload from AWS Lambda to fly.io.

Basic Characteristics and Objectives of Corrective Maintenance

There are several types of maintenance used by organizations, some of them are proactive and some are reactive in nature. However, several organizations do not know which type of maintenance will be suitable for their business. In this blog, we will learn about corrective maintenance and the objectives of corrective maintenance. Will this maintenance be good for your business? So, without wasting any time let us begin!

What Is Cost Optimization? 8 Best Practices To Use ASAP

You're not alone if you have trouble visualizing, measuring, and controlling your IT costs. Whether public or private, cloud computing can add to the cost problem. That’s because cloud computing offers on-demand resources, so misconfigured infrastructure, an overzealous engineer, or a blindsided operations team can do something that leads to a surprise cloud bill at the end of the month. But not so fast. What is cost optimization, and why is it different from IT cost reduction?

3 mistakes I've made at the beginning of an incident (and how not to make them)

The first few minutes of an incident are often the hardest. Tension and adrenaline levels are high, and if you don’t have a well-documented incident management plan in place, mistakes are inevitable. It was actually the years I spent managing incidents without the right tools in those high-tension moments that inspired me to build FireHydrant. I built the tool I wished I’d had when I was trying to move fast at the start of incidents.

Better Data for Public Health: How Nexleaf and PagerDuty are Monitoring Healthcare

Having a reliable power source is something many of us take for granted. It is particularly important for healthcare facilities to have a consistent, reliable power source to ensure that vulnerable patients – specifically those who rely on electricity to sustain their lives – are not disrupted. In rural Sub-Saharan Africa, however, it’s estimated that only about 28% of hospitals have reliable electricity.