Operations | Monitoring | ITSM | DevOps | Cloud

How One Company's IT Service Desk Used Automation to Reduce Incident Tickets

How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.

CFEngine 3.20 released - Modularity

Today, we are pleased to announce the release of CFEngine 3.20.0! Over the past few years we’ve focused on ease of use, new user experience, and out of the box value, giving you the ability to do much more through only the Mission Portal Web UI. This has resulted in several important steps forward; policy analyzer, compliance reports, host specific data (CMDB), and CFEngine Build with custom promise types and other modules.

Build and deploy a Nuxt3 application to Netlify

Imagine you want to build and deploy a Nuxt3 app on Netlify. Because custom scripts are not allowed on Netlify, you will not be able to perform custom tasks like automated testing before deploying the website to your Jamstack hosting platform. That is where continuous integration/continuous deployment comes in. With a CI/CD system, you can run the kind of automated tests that create successful deployments.

DevOps Release Management Best Practices

Because DevOps practices can bring great speed and reliability to the software delivery lifecycle, release management can seem daunting. But, the improved visibility and collaboration brought about by DevOps can also help with the release management process. DevOps-centric release management is the future of software development and IT operations.

NoOps Explained: How Does NoOps Compare with DevOps?

Since the evolution of the IT industry, different concepts have been introduced to enhance and speed application production. Automating processes is gradually becoming the way forward and, so far, the best way to speed the deployment process of projects. Today, though, NoOps has come along. The prevalence of NoOps means manual intervention may not be needed in IT operations, but is this going to mean the extinction of DevOps? Turns out, NoOps might just be a next step in the progression of DevOps.

What is Enterprise Service Management?

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...
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Top Five Pitfalls of On-Call Scheduling

On-call schedules ensure that there's someone available day and night to fix or escalate any issues that arise. Using an on-call schedule helps keep things running smoothly. These on-call workers can be anyone from nurses and doctors required to respond to emergencies to IT and software engineering staff who need to fix service outages or significant bugs. Being on-call can be challenging and stressful. But with the proper practices in place, on-call schedules can fit well into an employee's work-life balance while still meeting the organization's needs.

What to look for in a Windows network monitoring tool

Monitoring the Windows devices in a network is difficult yet essential since the devices are tasked with the critical functioning of the network. The challenges and complexity increase multi-fold for an enterprise network because each device is associated with many events, services, and processes that must be monitored to ensure the hassle-free operation of both the devices and the network. The devices should be monitored constantly by a network monitoring tool.

Your Telemetry Data is Faster, Is Your Analysis?

Continuous intelligence (CI) platforms can be used to collect telemetry data from various sources, perform analysis on that data, make inferences about the data, and provide real-time insights that help businesses understand what’s going on. For years, network, application performance, and security monitoring were fairly passive operations. Systems collected key telemetry data, and operators received alerts when a particular metric crossed a preset threshold. Operations were limited in two ways.